I loved most how collaborative my job at MAC was. Everyone worked together in a really beautiful way. Unfortunately, I worked at MAC when the economy was in a really bad way and people weren't spending money. My counter manager and I were the only people at our counter to meet our monthly sales goals. My biggest frustration was in the new policy that was put in place where you were penalized for only selling one item. I believe in up-selling, but I believe in giving the customer what they want more. I think as a makeup artist, your first loyalty is to the women/men that you serve. If a woman comes in just to replace her lipstick, I will ask if there's anything else she needs, but I think it's unfair to pressure her to purchase anything else. Soft selling has always been my strategy and it's met with greater results. People don't like being sold to, they want to feel they are being given information and then allowed to make their own decision.
I really enjoyed the culture, which at the time I worked at MAC was extremely focused on being cutting edge, while remaining approachable. The company really invested in their employees.
Spring/Fall updates and certifications were always inspiring and exciting.
I enjoyed my customers more than anything else. Multiple women hugged and cried on my shoulder as they told me how they have never felt so beautiful in all their lives. That was what kept me going, that is why I did my job.