Pros: supportive management, great benefits, laptop provided for work from home, cell phone
My primary objective was to create a help desk for faculty, staff and students that did not exist before I was hired…slowly but surely over time, because funding was necessary.
I made a proposal outlining the cost of a server and help desk specific software, employee costs and requirements. Employees and I logged problems and solutions creating a very useful database.
I also created a budget to add two student labs and upgrade three existing labs. I selected the systems; created the system images for both PC-compatible and Macintosh systems; installed the switch; ran the Cat. cables; ensured adequate power, even selected the furniture. Everything was up and running in nine months.
I managed and grew the help desk and support mechanisms for four years at Macalester College,