Pros: fun place to work, co-workers were very friendly.
Cons: had to work holidays, weekends and evenings, pay was just ok.
A typical day at work was to help the co-workers in questions and answers to tell the customers who called in at the call center for help. It was in the furniture and bedding departments.
I learned there is alot more to know on information in just ordering a bed or furniture for your home. It had to follow a certain process and timing was everything along with professional customer service.
Management with Macys were very professional and customer service oriented. They were fair but firm. Quality and excellent customer service was Macys backbone to success.
I enjoyed working with my fellow co-workers it was a very friendly place to work.
The hardest part of the job was not knowing all the answers to give to the customers. Macys was good in trying to monitor and help out when you needed it though.
The most enjoyable part of the job is a customer who you provided service for when they needed the help. If you could solve their individual problems that not only helped the customer but you wanted them back to make future purchases. It was a win win situation for all concerned.