Need better training & associates.
Selling Service Ambassador (Former Employee) – Enfield, CT – November 20, 2015
For 1) the training is entirely computer based and about 8 hours long, which is dull and ineffective. You can basically skim through modules and the tests at the end, are common sense. So in technicality, you don't really have focus. And I tried, boy did I try to stare at that screen for that period of time. 2) After training, you're schedules for work and throw in there, and well good luck to you!
Management doesnt take the time to make sure you know what you have to do. And associates whom have been there a while aren't nice, friendly or approachable. So if you have a question or concern, well you're on your own! yet again!
Tried to help a customer with a question about where to find an item, but I wasn't sure where to begin as it was my 2nd day (and again, we aren't properly trained), approached one of my fellow associates and she was rude to me in front of the customer and refused to help.
I will say this, a few days into the job I was placed to help a decent department in which the associates were knowledgable and willing to teach. Not just talk at you and hope you absorbed it all.
lastly, the discount system is terrible. you have to get a card with them or sign up for a pre paid card, pre load it and you don't see your discount until your statement comes in. So you basically always have to have a little bit of extra money in there.
1 hour lunch if you work 8 hrs, + 15min paid break.
the discount system, co workers, training.