need to train employees better and clearer information needed, not all on computer
Retail Sales Associate (Seasonal) (Current Employee) – Bellingham, WA 98226 – February 14, 2017
Customers decides to purchase their items. Some customers are patient and kind; some are irate, rude, and impatient. I learned to handle different personalities kinds of people by just smiling and speak in a normal soft tone. Management sometimes check on their employees and information that was given was not clear many times. Some knew about the sales and coupons, some did not. Training was not consistent. Because I was a seasonal employee, the managers were a little bit lenient and patient with me. The workplace set up was comfortable.
The hardest part of my job was learning the cash register. Although in the past I had worked as a cashier, the purchasing with checks, cash, and credit cards was faster and much easier. Learning the Macy's system of procedures, purchasing items, returning items, ordering online and instore, damages, holding items, and etc. was all done on the cash register. At first, the procedures was very confusing, but with practicing everyday, and getting, meaning hearing the employees talking about some procedures, I picked up tips.
In training, everything was just thrown at us and we were expected to perform as if we knew what we were doing. However, the enjoyable part of the job was the customers. Some customers liked too talk story and tried to explain what they wanted out of an item. It was nice as I walked with them to find the item that they wanted.
able to pick our own shifts online
training needed a human mentor, even if it was online