Pros: close to home; work out facility on site. free coffee & tea.
Cons: sitting at a computer for entire shift
I talk to providers, hospital staff, psychiatrists and health plan members. I have learned so much at Magellan, including computer proficiencies, handling complex cases, following policy and procedures. Providing telephonic crisis counseling, and determining severity of risk and level of acuity. My co-workers in general are very dedicated to our work at Magellan, friendly, helpful and serve our customers with the upmost integrity, caring and results driven.
The hardest part of my job is sitting at a computer all day, but the most enjoyable part of my job, is talking with our members who are in need of a licensed professional who can assist them in understanding their health plan, educating them about levels of care from traditional outpatient services to inpatient services for behavioral and substance use disorders. Educating them about mental health and substance use disorders, providing resources for them to obtain help and support in their daily lives.