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Magellan Health Services
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42 reviews

Magellan Health Services Employer Reviews

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Compensation/Benefits
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I was with this company for fifteen years and loved it
Aftercare Specialist (Former Employee), Dallas, TX – September 4, 2012
Pros: people and work
Cons: not many
great people great work and a feeling of doing something very woth while.
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Good managerial support
Administrative Supervisor (Current Employee), El Segundo, CA – August 31, 2012
Pros: great benefit package, good managerial support
Cons: company tends to be unstable; jobs are not secure over time
A typical day includes a variety of tasks (transcribing minutes, handling equipment servicing difficulties, assisting customers and treatment providers in investigating claims payment and processing issues, responding to clinician requests for updates and corrections to the client database etc.) - requiring a variety of skills. I learned to multi-task, – more... prioritize due to multiple requests for time and assistance and service the needs of vendors, employees and clients alike in a timely and efficient manner.

My co-workers are helpful and easy to work with. We support each other and respond to requests for assistance promptly. The most difficult part of my job is dealing with clients who can present a challenge when upset and frustrated with the claims process. The most enjoyable part is transcribing minutes which allows me to work on my own and use my considerable literary skills to their fullest. – less
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Expect the unexpecting
Pharmacy Technician (Former Employee), Maryland Heights, MO – August 27, 2012
It was a great experience working for magellan. The work envoirment was very safe place.
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A typical work day
Customer Care Associate (Former Employee), Maryland Heights, MO – August 15, 2012
Logon to computer and telephone, answer inbound calls at rapid pace.
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Overall a good company to work for
Service Operations Specialist (Current Employee), Albany, NY – August 15, 2012
Working here at Magellan has taught me a lot and helped me establish the direction I would like to go in my career. It is a great place for entry-level positions, however the growth opportunities are limited.
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Productive with great co-workers.
Business Analyst (Former Employee), Newtown, PA – August 10, 2012
Pros: example: free lunches, etc.
Cons: example: short breaks, healthcare, etc.
It was a great exposure which helped me learn various technologies and systems.
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Customer Service Associate II
CUSTOMER SERVICE ASSOCIATE (Former Employee), Saint Louis, Missouri – July 30, 2012
Pros: service excellence reward program
Cons: lack of upward promotion
Facilitating the needs of United States Postal Employees and their families by authorizing counseling services for immediate telephone consultation or setting up appointments with local network providers.
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Positive job
Triage Care Manager (Former Employee), Nashville, TN – July 26, 2012
Pros: good opportunity, great pay
Cons: no direct client contact
Magellan is a great place to work, my employment was brief due to missing direct care at that time.
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Fun workplace providing care to others
Member Service Representative (Current Employee), Baton Rouge, LA – July 22, 2012
Pros: good working enviornment
Cons: no room for advancement, pay not comparable to other companies
Magellan is a behavioral health company that is managing the Medicaid for the State of Louisiana. A typical day at work consists of me taking incoming mental and behavioral health calls and providing customer service. I am constantly learning about behavioral and mental health. magellana of Louisiana started here in Baton Rouge on February 1, 2012 and – more... the management team (who started the same day) is learning everyday just as we are. I enjoy my co-workers. The hardest paret of the day is listening to some of the stories that health proffessionals tell me about the problems some members are having. The most enjoyable part of the job is talkin gwith different people who call into us for help. – less
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Poor work place
Clinician (Former Employee), Parsippany, nja – July 2, 2012
Pros: full time jobs
Cons: extremely poor and unprofessional supervisors. they show favorites
Supervisors are unprofessional. They do not tell the truth in many cases. Communication to staff is extremely poor. Stressful work environment. You can never do anything right there. Would not work there.
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Great place to work, good benefits, considerate of their employees
Trainer (Former Employee), Maryland Heights, MO – June 11, 2012
Pros: good benefts, not far from home, and nice people
Cons: full time and at my age, would love to do partime work
8 hr day, sometimes challenging but enjoyed the challenge and working with the claims team and management. Sometimes long hour days to meet deadlines but well worth it when days were mild. Most enjoyable part of the job was working with the claims team, management, and other departments,
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Productive and fun workplace
Phlebotomy Technician (Current Employee), Phoenix, AZ – June 5, 2012
Pros: friendly work place
Cons: no free lunch, but have restaurants in walking distance
It's a pretty easy going work place. Co-workers are easy going and helpful. My supervisor is the best, she helps out and doesnt micromanage like some others I've wroked with in the past.
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Professional Company with a Culture of Caring
Director, Clinical Quality & Compliance (Current Employee), Glen Allen, VA – May 9, 2012
Pros: company respects clinical degrees
Cons: a smaller company, lacks some of the capabilities of bigger pbms, working to develop those capabilities
A professional company with a culture of caring about the clients, members and employees.

I enjoy working with the people, most of whom are very professional yet very friendly.
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Good entry-level company with an above average benefit package.
Specialist (Former Employee), Alpharetta, GA – April 27, 2012
Pros: good benefit package
Cons: unstable work environment, management, pay below standard of competitors
Good entry-level company with an above average benefit package. However, currently an unstable work environment, challenges related to management, and pay (below standard of competitors). Management often appeared out of touch with specific account policy/procedures. A family-like atmosphere with co-workers was primarily the most enjoyable part of the – more... job. Learned details related to the mental health insurance process. – less
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This job taught me a lot about leadership
Team Lead (Former Employee), Saint Louis, Missouri – April 24, 2012
Pros: as employees we had lots of amenities, i.e. a gym in the building, and a huge cafe with lots of food choices
I was happy to take part in the training and quality assurance of my fellow co workers. My manager recognized right away that I was a leader and asked me to assist in management activities!
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A good place to work. Fast paced.
Clinical Review Nurse (Current Employee), Phoenix, AZ – April 21, 2012
Review cases for pre-auths of radiology studies. Opportunity to learn about different modalities and body systems. Co-workers are co-operative.
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High Turn Over
Prior Authorization Rep (Former Employee), Phoenix, AZ – April 5, 2012
Pros: pto, new building, vto
Cons: short breaks, ill treatment of expectant mothers, strict attendance policy
Great Place to work if you want to start in the medical field . Don't expect any significant raises unless you are promoted. There is upward mobility if you work hard for it and have excellent attendance.Try to avoid working with certain managers if you want longevity. Try to avoid staying in the same position for more than a couple of years.
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Severly needs new managment, micromanagement, inexperienced staff, more or less a recruiting firm that tries to be a consulting company
Clinical Research Manager (Current Employee), Minneapolis, MN – March 20, 2012
Poor management, limited possibilities, not recommended for professional employment. More of a starter for new graduates.
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Contract employee
Stress Management Consultant (Former Employee), Orlando, FL – February 5, 2012
Pros: provided support & consultation to employees
Cons: very long hours
Stress management consultant for FEMA long term call center for Hurricane Katrina, independent contractor, provided stress management, suicide prevention training, Myers Briggs training session and consultation to professional management staff
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In Total Chaos - Churns and Burns Great Talent
Sales (Former Employee), Columbia, MD – January 19, 2012
Pros: telecommuting friendly; smart people
Cons: management is dysfunctional, churn and burn mentality
company lacks direction. changes course frequently. expects you to be on-call 24/7. Impossible to take time off without serious repercussions. Talks the talk about valuing employees - but doesn't walk the walk. Good for a first or interim job solution -but don't plan to make this company a long-term experience. Keep your resume ready and watch your – more... back. – less
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About Magellan Health Services

Magellan Health Services has charted its courseĀ to becomeĀ one of the largest managed behavioral health care companies in the nation. – Read more