Customer Service Associate (Former Employee) – San Diego, CA – May 26, 2015
I believed i was well trained for the required job, and on handling crisis calls and rude callers. I enjoyed the working atmosphere and learning more about the mental health field and the insurance process.
Member Advocate/Data Entry/Claim Investigator (Former Employee) – Parsippany, NJ – March 20, 2015
The schedule was the hardest part for some employees but I loved the structure. This was a call center and we took some difficult calls sometimes.There was turnover due to the stress. i however enjoyed the challenge. The supervisors and other member advocates were really great to work with, they will be missed.
It was a great company to work for.They were professional and had a fun work environment.
Error Resolutions (Former Employee) – Phoenix AZ – April 29, 2014
This was a great job because you got to interact with the other employees by helping them resolve errors.The management was good.The hardest part of the job was having to remember all the different codes you had to use.The most enjoyable was my co-workers.
Mental Health Specialist (Former Employee) – Baton Rouge, LA – December 28, 2013
A typical workday involves interacting with children at their school's or at their home. I learned how to understand a person that is involved in an uncontrollable situation. I never met any of my co-workers. We worked independently when assessing each client. The hardest part of the job was seeing these emotionally and socially disturbed children cry over the burden of handling such difficult situations. The most enjoyable part of the job is being more than a mental health specialist for these kids. To may I was a friend to others I was family. I touched me deeply to know that I was never judged by my position but given the opportunity to help someone that was willing to be helped!
Receiving (Former Employee) – Denver – May 23, 2013
The management has not figured out the warehouse. There is a revolving door of personnel and work hours and shifting schedules and departments. It was a great company but they haven't figured out how to manage the warehouse between temps and permanent employees and overtime. Once they figure it out it will be a great place to work.