Do not waste your time working for this company. Management is a total joke! There is no room for growth within the branch offices. If you want to be promoted you'll have to work at the corporate office in Austin, TX.
Again, local branch management, regional management, and corporate management need to take business management training. MSR hires unqualified people to act as manages over qualified people. The qualified people have left MSR because they know their worth! Which is why they are hiring. Turnover rate is high. Horrible bosses and underpaid employees not to mention the company managers are very unappreciative, unethical, and also very unprofessional. Let's not forget management delegates everything while they sit back and watch, laugh and talk amongst themselves all day. M-F 8:30-6pm and Sat 10-4pm. Management doesn't work on Sat, they will delegate every Sat shift to an agent and CSR.
Everything horrible management company