Emphasis on quality and compassional care
Director of Perioperative Services (Former Employee) – Texas City, TX – August 12, 2012
Patient care and patient satisfaction were definitely first and foremost in the care provided at MMC. Each day the Senior Managers would round on every patient to find out their perception of the care that we were providing and what we could do to improve that care. If any problems were discovered, they would be resolved that very moment. As Director, I attended regular committee meetings covering risk assessments, quality (SCIP), falls committees, Physician satisfaction, employee satisfaction, and Nurse executive committees, etc.
I rounded on each of the units I managed and supervised several times daily. Remaining visible to the staff, patients, and physicians are a priority in organizational and management skills.
I have strived throughtout my career to continually develop and improve my communication and leadership skills. I have learned that it is important to personally reevaluate these skill sets to ensure that I maintain and acquire new and different perspectives in these critical areas. As a manager and leader, it is one of my core beliefs that it is essential to empower my employees and help them develop their reasoning and leadership skills to build the confidence and rapport with the staff to foster a true team effort approach.
community based hospital, tuition reinbursement, ongoing staff development, personal recognition
the building and physical plant are dated, difficult to recruit and maintain the most desirable physicians and staff, pay scale less than other hospitals in th surrounding area