Customer Service / Inside Sales
Malin Company - Brook Park, OH

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The Inside Sales/Customer Service Rep in the delivery of premium sales, customer service and follow-through, customer relations and responsible for all activities surrounding order from entry through customer receipt.

  • Present and sell company products and services to current and prospective customers.
  • Enter customer orders and manage customer accounts making sure all customer

information is up to date and accurate. Accurate data entry is critical.

  • Generate leads and follow up on leads and quotes resulting from field activity.
  • Develop and foster trusted customer relationships through various forms of

communication including but not limited to telephone, e-mail and possible customer

  • Prepare price quotations, invoicing and order expediting in various formats including

Word, PDF, Excel and online software systems.

  • Identify customer issues, process for resolution and satisfaction.
  • Create and/or prepare various computer functions including order status, processing,

shipping, payment processing, inventory tracking and ordering as well as requested by
management or the customer.

  • Math Skills - ability to calculate figures and amounts such as discounts, volumes,

percentages and weights. Ability to apply concepts of basic accounting.

  • Outstanding communication skills.
  • Proven team player and a diligent customer advocate.
  • Ability to successfully work both collaboratively and autonomously.
  • Strong organization, follow-up and time management skills along with the ability to

effectively multi-task.

  • Technical proficiency in Microsoft Office Suite, including but not limited to, MS Word,

MS Excel , MS Outlook.

  • A high level of trustworthiness and the ability to achieve integrity on all levels.
  • Professional image and the ability to effectively represent the company both externally

and internally.

  • Self-motivated and self-disciplined.

3+ years of related inside sales/customer service experience in the manufacturing field or related industry. This position is full time.
This Brook Park, Ohio company offers a comprehensive compensation package. Insurance benefits include medical, dental, life and disability. We also offer paid vacation and 401(k) plan. Fax resume to 330-425-0092 Attn: HR.

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About this company
Malin has been a leader in the fishing industry since 1884. That's more than 110 years. We have earned the reputation for manufacturing the...