Service Desk Level II (Systems Admin/Network Admin)
Managed Solution - San Diego, CA

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Helpdesk Engineer Level II-Managed Services Department (San Diego)
Managed Solution is the premier provider of outsourced IT support for small to large size businesses in Southern California. Founded in 2002, Managed Solution has quickly and profitably grown into a market leader, and is one of the fastest growing IT Companies in Southern California (INC 500 and 40 under 40).

Position Summary:

We have an exciting opportunity for a Helpdesk Level II to join in our Managed Service Department. The position will provide overall Windows OS administration of Microsoft 2000/2003/2008/R2/2012 Windows/Exchange 2003/07/10/13 and SBS server 2003/2008/2011, including Active Directory Domain Controllers, Microsoft Domain Name Servers [DNS], Internet Information Servers [IIS], SQL servers to our existing clients. Also familiarity with Microsoft Cloud Based solutions.

-Maintaining customer relationships
-Performing customer surveys and follow-ups
-Time Management
-Proficient in Microsoft Technologies
-Active directory administration
-Advanced desktop troubleshooting (Windows 98-7, Mac a plus)

-Bachelors Degree or equivalent certifications
-Working knowledge of Microsoft Server 2000/2003/2008
-Working knowledge of Microsoft Exchange 2000/2003/2007
-Ability to support clients remotely via telephone and other remote desktop tools
-Excellent problem solving skills
-Excellent oral and written communication skills
-Takes accountability and ownership
-Demonstrates a can-do and positive attitude
-MCSE 2000/2003 or MCITP certifications highly recommended
-Excellent planningorganizational skills and the ability to work under pressure in a live environment.

We appreciate and consider all applications, however, only those candidates selected for an interview will be contacted. Ideal candidate would must be able to start immediately.

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