Every day at work is something different. It is always busy. We have a hectic Emergency Department, requiring organized patient flow to prevent diversion. I manage two departments, the cardiac nursing unit and the remote telemetry monitoring center. A typical day consists of collaboration with multiple disciplines and departments, to maintain continuity of care, improvement in patient care and patient satisfaction, as well as interaction and daily rounding on the nursing staff. My co-workers are team players, with a desire to succeed and help others succeed. We are well oiled machines and can count on one another on any given day. The hardest part of the job is the expectations of the nursing department directors, without having managers or assistant managers to help with any of the quality control or process improvement. The most enjoyable part of the job is seeing the patients improve and go home, as well as seeing my staff happy with their accomplishments and striving to do better daily.
I have learned the difficult balance of patient and staff satisfaction. I have learned how to elevate the nursing staff and to improve our patient satisfaction and outcomes. I have learned how to investigate and drill down on issues that can be improved on. I have learned the process of developing and implementing education and training. Our management team is supportive of each other as well as the staff. You can count on anyone here to help you improve and to promote excellence throughout the facility.