Each day would be different the team was small and dynamic you could be dealing with a civil emergency in the city say for an example I dealt with a fire in a tower block of apartments . Taking referrals for Rapid Response, The Hate Crime Line, Children and Adults Emergency Services, as well as monitoring the pendant alarms across the city when an alarm was activated and there was no response we would have to attend with in specific time scales some times there could be 2 or 3 activations at the same time as well as managing all the other services. Every day peoples lives would be saved very rewarding making a difference every day and keeping people safe and independent in there homes.
I learnt the true meaning with regards to effective team work peoples lives where in our hands, time management and organization skills quickly became first nature, trusting my instinct's to react quickly whilst always complying with the council polices and guide lines received lots of training facilitated by the service.
The management structure was a small team they instructed council policy, procedures, expectations and the service. We implemented there instructions in a committed and concise manner.
Every team member was dynamic, devoted, highly skilled and gave 110% on every shift.
The hardest part of the job was the staffing issues and a lot of sickness so you could end up working 16 hour shifts or go over 2 weeks with out a day of and this made it impossible to have structured breaks.
The job was rewarding, fun, accelerating, and never boring saving lives day in day out. 365 days a year 24 house a day so in terms of job satisfaction you would feel that at the end of every shift.