This position is responsible for managing the vehicle reconditioning processes supporting Manheim’s Retail Services. Working with Recon Mgr. and/or Recon Production Shop supervisors, this position manages and oversees the vehicle reconditioning operations, placing emphasis on the highest quality standards in preparing vehicles for delivery to retail automotive dealership. The Retail Services Operation Manager will manage all Retail Services reconditioning employees and processes to ensure all customer commitments and expectations for quality, completion, and pricing for services are met.
This position will have direct, daily management responsibility for the Retail Services operation, including Inspections, Mechanical Reconditioning and Administration. Other functions, such as Detail, Body Shop Operations, Photography and Logistics, may be managed or supervised by others, in which case, the Retail Services Ops Manager will work closely with those to coordinate and ensure the required services are completed timely and to customer’s specifications as part of overall process.