Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
Greet clients entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Answer phones, take message and forward calls to requested staff.
Communicate, analyze data, and or transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and forward complaints from customers, to management.
Initiate orientation and registration of clients for work activity and job searches.
Career planning, such as having knowledge of EFM, community partners & resources.
Knowledge of the Choices Assessment program and client orientations.
Use of Microsoft Word and Excel.
Dealt with over 100+ clients per day at a fast paced environment and multi-tasking.
Remain courteous and maintained a professional manner at all times.