MAP Communications Employer Reviews

I answered calls and took messages all day. The coworkers were great and pay and benefits were decent. The hardest part of the job was explaining to people that I couldn't just transfer them I had to leave an actual message, then hearing and seeing they have been leaving messages for their doctor for days/weeks and the doctors or other clients didn't – more... call back. – less

Low pay, huge turnover (example: I was one of 5 full time employees hired and they only have one left out of 5 of us in less than a month of being hired and they brought in 7 temps to handle phone calls because they couldn't keep anyone) Even a manager told me they have over 50% turnaround! They're constantly hiring.

Unrealistic expectations...you're – more... required to use exact phrasing (it's called role play) and if you even ask a caller for example, for a phone number before you ask for their name, you get docked for it. (they review 5 calls each week per employee) Even if the call was exceptionally handled, professional, helpful you're still docked for it). It's ridiculous.

Need an extra 10 minutes one day for a bathroom issue, anything? Forget it. Once again you're docked if you're not on the phones at least 96% of the day. Totally unrealistic. I've never worked for such a place before.

I've worked for 2 other call centers and MAP is totally different...totally unrealistic...I'm very happy to be gone. I wouldn't recommend this place to work for anyone. Every job I've ever held except Map I've had marks of 4's and 5's on a scale of 1-5 with 5 being exceptional. I'm a good employee and not a quitter.

Oh, and my last call center job before this one? Our department manager listed me (and marked on my yearly review) that I was in her top 3 employees she's ever managed in her 20 years. I had to quit because I had to relocate or I would still be there. So, I know a little bit about call centers and the work required.
Review your payscale. $8/hour is too low for this type of job. I can't remember the last time I worked for $8/hour! (except here of course).

ADVICE to Map:
Make your phone policies workable (I was docked for minor things like phone number before name, yet a co-worker next to me was told by a minimum of 3 callers that she was dumb. I'm sure it was because she did her "role play" and her call handling was totally messed up because it didn't fit the call itself but she got a 96...hmmm...) I never had any complaints from your clients.

Bathroom breaks...lighten up. Sometimes we need an extra break. (or would you rather keep hiring and losing employees weekly over and over again? how much money do you lose doing that??) Set realistic goals for your employees.

Oh and if you're not going to change? Make sure you let your applicants know your turn around rate and issues. (We would much rather keep looking for a job than wasting our time – less

Great Place to work..Yearly christmas parties, halloween costume contest for cash prizes, and many pay incentives. Great benefits as well as great staff.

If you are sensitive to rudeness then this is not the job for you. That being said, If you can handle the occasional angry customer, this is a good "foot-in-the-door" job for business. advancement is almost guaranteed if you are willing to go the extra mile, but beware - all calls are recorded!

-work all holidays
-don't have 2 days off in a row
-little advancement opportunities
-2 thirty minute breaks in 8 hours
-awful pay

YOu have to be patient with the customers .Very head strong because the customers at times can be very inpatient.Very nice and helping coworkes enjoyable part of the job is every now and then you will get someone that is appreciative of your services.

A typical day consists of arriving early prior to shift and locating an available location to work from.Checking your daily stats and team memos and then logging into the phones to begin taking calls