Crew Leader/Cashier (Former Employee), Chattanooga, TN – September 28, 2014
Pros: free lunches, flexible work schedule, competent management.
Cons: lack of opportunity for advancement
For this place of business, long hours and interacting with the customer provided valuable experience concerning customer service and relations. Being able to be involved in all aspects of management, shipping, inventory and increased duties and responsibilities is a great incentive for management.
Cashier (Former Employee), Little Rock, AR – September 12, 2014
Pros: great manager (at my location) and coworkers.
Cons: standing on your feet all day with no breaks.
A day at Mapco often (for me) started early in the morning, and demanded long hours of standing on your feet, politely dealing with often irrational people, and almost always without breaks. However, the people who worked with me (especially my manager) were very nice and sensible people, making the day tolerable. Sometimes I would visit and buy lunch – more... there when not currently working. The manager at my Mapco location was actually the only supervisor I've had did not outwardly despise me and everyone around them like the other jobs I've had. While often irritated at customers like the rest of us, he did not show it to the customers, and would generally act very nice. The hardest part of the job is everything to do with the actual work - standing for long hours on your feet with no breaks, politely dealing with aforementioned irrational customers, and cleaning pumps. The best parts were the people, but for me, stocking. I like organizing things, so I'd get satisfaction out of making sure all the shelves were stocked as full and neatly as possible, and making sure the overstock shelves were organized and small. – less
Cashier/Maintenance/ Customer Service (Former Employee), Murfreesboro, TN – August 23, 2014
Pros: discount on sandwiches
Cons: no breaks, lunches, low pay, no advancement, little training
The Company itself is a disaster waiting to happen. To get into any management position it depends on who's ring you have to kiss and how much you have to suck up to those around him. Human Resources is a joke and never help you when you have questions. Like "How much vacation time have I earned?" or "How many sick days do I have left?" You are told – more... to talk to your manager who has to talk to the District Manager? All the Positions there are called something different from what they actually are so that they can pay the employees less.The Manager is actually the Store Operations Manager to make sure the shifts are covered and to check in vendors. The CSL is supposed to be the Assistant Manager but is really the Head Cashier. The District Manager is over the area, but acts as a Manager for Each and Every Store. The Company wastes so much money it's simply amazing. There is not a lunch break,"per se" You have to work that out amongst the other employees. If another similar company came into the area and found out how the company was run it would be ripe for a takeover or buy out. It needs to be overhauled and set back up from the Top down. HR needs to do what HR is supposed to do not just accounting and paperwork. Managers need to manage, District Managers need to manage the district. What finally got to me were the Corporate Outings. Where they rent a bus and visit the Mapco's. Like it was a school outing or like the rich coming to see what the poor people are like. Gheesh!!! – less
Cashier (Former Employee), Nashville, TN – July 18, 2014
Cons: lack of integrity
A typical day was coming in and serving the customers. I learned about the ways of keeping the store clean, route to effectively get things done in a timely matter. How to help and handle different types of customers. Management was a different story my manger at the time asked me to the destroy product of management and that's when I had to report – more... him and put in my two weeks notice. My co-workers I never got to know because I was alone on from 4-closed. the hardest part of the job was quitting because I liked the job, the most enjoyment was working there with the customers. – less
Sales Associate/Cashier (Former Employee), Rainbow City, AL – June 15, 2014
Pros: nice environment and people
Cons: no breaks; low pay
I have always worked in customer service and retail mostly. So I have a lot of experience in being a cashier, and taking care of customers. That is why I chose to work here. The job wasn't bad, or too hard.
What I liked most about it was I was in an environment I was used to and comfortable with. All of my coworkers were really nice.
What I liked – more... the least was that I mostly had to work third shift, and because of that I didn't get to spend any time with my kids. It was very difficult and strenuous on my body and mind, I had a hard time trying to sleep during the day.
Management was really great, she was very nice and always acknowledged and told me I was doing a great job.
I enjoyed working here, but they weren't able to put me on a different shift. – less
Cashier/Customer Service (Former Employee), Ashland, VA – April 15, 2014
Pros: meeting new people
Cons: nasty customers
Typical day at work was cleaning, stocking, running register, keeping the roller grill stocked. I learned how to be very patient and customer service skills my manager was great as well as most of my co-workers. i would say the hardest part of the job was making sure everything got done for your shift and any extra work that was needed, just a matter – more... of time management. – less
Store Manager (Former Employee), Brentwood, TN – April 15, 2014
I had a great management team at this company. When I went through a tragic accident with my children they were very compassionate and told me to take whatever time I needed off work without worry. They are very team oriented and strive for every employee to feel like they have ownership in the company.
Assistant Manager (Former Employee), no where, tn – April 13, 2014
Cons: salary, expectations, policies are a little ridiculous on some things
I worked for Mapco for 2 years as an assistant manager, I HATED it. The company did not care for its employees or customers at all. All they care about is money. They work their managers too hard (my manager worked 80-90 hours a week) and they expected more out of them. They have such a high turn over rate with employees because they treat them so badly. – more... All you will ever hear is negativity, it truly is the type of job that you will wake up resenting that you have to go in and be somewhere where you will never truly advance, and if you do your salary will not increase by much at all. I've gotten comments on how terrible this company is from customers who saw how we were worked and treated. The best part about the job is your customers, I had a few regular customers that I enjoyed getting to see almost everyday. – less