End User Support Specialist II (Desktop support technician)
End User Specialist II (Former Employee) – Webster, MA – March 4, 2015
Check the Service Now queue, pick up tickets that have not been taken. Go through each ticket and decide which tickets need to be taken care of stat, and then the people that need to be taken care of right away, such as executives and the president. I learned a lot about troubleshooting and learning more about upgrading operating systems, installing and troubleshooting hardware peripherals. Tested any wireless device. Help users remotely. Check and fix any connectivity issues. My management was never really involved as we didn't have a supervisor, just a manager. That gave me the freedom to make decisions and do things on my own. We also worked together as a team if there was an issue you couldn't figure out, and then just documented the fix, in case someone else needs the information at a later date. The hardest part of the job was keeping up with the large work volume, with a limited staff. I loved working on the wireless devices the most. I order them, negotiate with Verizon for better plans to meet our needs, and different devices that would work best for us.
401k, medical, eye, and dental insurance
rude employees, too much work and not enough people. no appreciation.