Sometimes fun, but a dead end for entry-level employees
CAMPAIGN MANAGER (Former Employee) – Seattle, WA – February 10, 2015
Right from day one, it became clear that an entry-level position at Marchex was never going to lead anywhere. Campaign Managers are offered almost no benefits and management rides them pretty hard to continuously improve campaign performance, even though performance is frequently beyond their control.
free dinners when management wants you to work overtime
Beware of applying for a Sales position in the Local Leads or Digital Call Marketplace.
Sales (Former Employee) – Seattle, WA – August 15, 2014
I would strongly suggest questioning their long term intentions for the role. If history repeats itself, you will find out they tend to hire in someone new, they are in the role for approximately 9 months to a year...just enough to get the new sales pipeline ramped up and in trial production. Then, they let the person go with a laughable severance package, and few pretend shed tears for it not working out.
If you decide to move ahead anyway(b/c the company benefits and perks can easily put stars in your eyes), get some sort of guarantee bonus comp on top of a higher base salary that is based on contracts being signed, not revenue generated. Also, get some guaranteed bonus based on pipeline growth over the 1st year. The process to get a new client fully ramped (billing) can take up to a year, and that is simply due to the shortage in product development & management, account management, and other support needed. You will spend a lot of your time explaining to new clients that are excited to get things moving forward as to why nothing has happened yet.
In addition, be ready to go into the role with no training or no mentor. If you are not able to self teach yourself, you basically have 0% chance of making it in this role.
great benefits, work/life balance, company activities, unlimited snacks/drinks, etc.
executive team could really care less about the well being of their employees
Leader in the mobile advertising industry & amazing place to work!! Extremely positive & supportive work environment, with opportunity of advancement.
Senior Trainer (Former Employee) – Seattle, WA – March 24, 2015
My role at Marchex consisted of working with Marchex's largest client. Corporate travel included being available 5 days a week across the country, while conducted 2 extensive sales training sessions, focussing on the SEM workspace, industry trends, product enhancements & updates, & ongoing SEM training, combined with training the bigger picture, meaning how this one "product" fit into their existing product portfolio, resulting in "Total Solution" sales training. Over 40 markets were trained in 9 months, resulting in a 30% revenue increase in the product portfolio YOY. In addition, achieved a 9.8 out of 10, for reps' sales training experience & positive retention of training content. The most enjoyable part was having the opportunity to work with such a large client, who was impacted tremendously by the training that was provided, thus resulting in increased revenue for all parties involved.
Service Operations Lead (SOC) (Current Employee) – Seattle, WA – October 20, 2013
Within the technical operations group at Marchex there is a wide array of opportunities to take on additional projects to lead improvements at the individual, team, and organization level. Days consist of cross team involvement engagement with management and other operational teams as a unit moving toward a consistent goal of improvement. The operations team within Marchex is extremely intelligent and willing to improve the organization and the company. With a midsized company Marchex is able to make significant changes to their processes and their technologies with very little overhead providing an immediate view of success and changes. While the people are extremely intelligent and there is a large availability of projects to tackle there is a lack of motivation to grow the operations teams to appropriate size to handle these new endeavors.
great people, environment is fast paced, always availability to grow individually
company expectations do not reward or promote internal team members for skill or for dedication.