Marchex Employee Reviews in United States

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Sometimes fun, but a dead end for entry-level employees
CAMPAIGN MANAGER (Former Employee) –  Seattle, WAFebruary 10, 2015
Right from day one, it became clear that an entry-level position at Marchex was never going to lead anywhere. Campaign Managers are offered almost no benefits and management rides them pretty hard to continuously improve campaign performance, even though performance is frequently beyond their control.
Pros
free dinners when management wants you to work overtime
Cons
few benefits, limited upward mobility
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Beware of applying for a Sales position in the Local Leads or Digital Call Marketplace.
Sales (Former Employee) –  Seattle, WAAugust 15, 2014
I would strongly suggest questioning their long term intentions for the role. If history repeats itself, you will find out they tend to hire in someone new, they are in the role for approximately 9 months to a year...just enough to get the new sales pipeline ramped up and in trial production. Then, they let the person go with a laughable severance package, and few pretend shed tears for it not working out.

If you decide to move ahead anyway(b/c the company benefits and perks can easily put stars in your eyes), get some sort of guarantee bonus comp on top of a higher base salary that is based on contracts being signed, not revenue generated. Also, get some guaranteed bonus based on pipeline growth over the 1st year. The process to get a new client fully ramped (billing) can take up to a year, and that is simply due to the shortage in product development & management, account management, and other support needed. You will spend a lot of your time explaining to new clients that are excited to get things moving forward as to why nothing has happened yet.

In addition, be ready to go into the role with no training or no mentor. If you are not able to self teach yourself, you basically have 0% chance of making it in this role.
Pros
great benefits, work/life balance, company activities, unlimited snacks/drinks, etc.
Cons
executive team could really care less about the well being of their employees
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Work life balance
Office Manager (Current Employee) –  New York, New YorkJune 16, 2015
Marchex is a great company to work for.
They have a great work life balance. Marchex also does a great job at promoting and within and focus on career growth.
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Leader in the mobile advertising industry & amazing place to work!! Extremely positive & supportive work environment, with opportunity of advancement.
Senior Trainer (Former Employee) –  Seattle, WAMarch 24, 2015
My role at Marchex consisted of working with Marchex's largest client. Corporate travel included being available 5 days a week across the country, while conducted 2 extensive sales training sessions, focussing on the SEM workspace, industry trends, product enhancements & updates, & ongoing SEM training, combined with training the bigger picture, meaning how this one "product" fit into their existing product portfolio, resulting in "Total Solution" sales training. Over 40 markets were trained in 9 months, resulting in a 30% revenue increase in the product portfolio YOY. In addition, achieved a 9.8 out of 10, for reps' sales training experience & positive retention of training content. The most enjoyable part was having the opportunity to work with such a large client, who was impacted tremendously by the training that was provided, thus resulting in increased revenue for all parties involved.
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Marchex Operations - Technical
Service Operations Lead (SOC) (Current Employee) –  Seattle, WAOctober 20, 2013
Within the technical operations group at Marchex there is a wide array of opportunities to take on additional projects to lead improvements at the individual, team, and organization level. Days consist of cross team involvement engagement with management and other operational teams as a unit moving toward a consistent goal of improvement. The operations team within Marchex is extremely intelligent and willing to improve the organization and the company. With a midsized company Marchex is able to make significant changes to their processes and their technologies with very little overhead providing an immediate view of success and changes. While the people are extremely intelligent and there is a large availability of projects to tackle there is a lack of motivation to grow the operations teams to appropriate size to handle these new endeavors.
Pros
great people, environment is fast paced, always availability to grow individually
Cons
company expectations do not reward or promote internal team members for skill or for dedication.
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Good place to gain experience
Recruiting Coordinator (Former Employee) –  SeattleAugust 16, 2012
Marchex is a great place to work. You can take sick days or work from home and not feel guilty. Downside is that Management sucks and doesn't care about you.
Pros
work from home, great pay
Cons
poor job security, management doesn't care about you
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Fun
Online Marketing Campaign Manager (Former Employee) –  Seattle, WAJuly 5, 2013
Fun learning experience. Smart and nice people.
I would work there again.
Pros
lots of free dinners
Cons
long hours
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Great place to work
PayPerClick Account Manager/Partner Manager (Current Employee) –  SeattleNovember 13, 2013
Great place to work and develop skills. They are a small company which provides a unique set of challenges, as well as opportunities to learn and grow.
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Overall rating

3.7
Based on 9 reviews
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Ratings by category

Work/Life Balance
3.9
Compensation/Benefits
3.0
Job Security/Advancement
2.9
Management
3.3
Culture
3.4

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