Employee BEWARE especially for Customer Service Rep positons...
Pros: location is good
Cons: hours change on a whim, supervisors not openly availiable for coaching
Answered an ad for an Administrative Assistant position. Got interview but was offered job in Customer Service. Took job because was TOLD by Customer Service Manager I would receive 30 days training before going on my own. As I have no Customer Service experience thought this would be a good fit. Started off great!
Benefits are not standard benefit – more... package. They have a self funded health/vision/dental plan. For which seems like a GOOD plan till you realize that you MUST pay your co-pays and claims UP front and the company pays you back for the claims. For someone who has no extra money to cover such costs, makes no sense why have a plan like that!
Then in the 3rd week of my training was told I was not learning fast enough for their liking. I was told I could either take a retail sales position and work different hours or I would be let go. Since I have a child who needed to be picked up before my hours would allow they let me go. AND since I was within my first 30 days they fired me. They gave me no time to speak with my spouse about making a decision they wanted a decision right then and there. So I am no longer employed.
Person training me had never trained someone before. And would push me out of the way to do it herself when I made a mistake instead of showing me or telling me what I did wrong. Trainer would speak over me so that the customer could hear what was going on. So if your going have someone train don't you think that person should know how to train someone? – less