Some people are wonderful, others not...
Desktop Support Technician (Former Employee) – Phoenix – February 3, 2013
Though I had a great manager and a good team of people to work with, upper management were often disconnected and callus of those they were there to help and manage, along with those they were contracted to serve.
Wages were low, though benefits were quite good. After being there for some time example of promotion were far and few and those who worked hard at taking care of customers are were often ignored, never appreciated and blamed for failures of upper managements planning and shortcoming. Upper management rarely, if ever, took any responsibility.
Though our department people were qualified, we were often ham-stringed and limited by trust issues between internal departments. Lots of failures to follow through, or forethought in long term planning.
Many employees were jaded and great mistrust of department heads as often many times being singled out to be made example of for offering suggestions, though well thought out, that management disagreed with.
some lower level manager are good, from them it can be an enjoyable job, job security is ok once you pass probation
callus and indifferent upper management, little or no recognition, no promotions, probation can go on forever for little or no reason