I wear many hats throughout the day, there is the actual job of determining eligibility for public assistance, recalling which regulations are applied to which situation, budget calculations and a lot of correspondence. I deal with a myriad of community partners as well as authorized reps and various other departments as the SME on Long Term Care Medi-cal.
I enjoy the diversity of my clientele as well as the diversity of my co workers. I have learned a lot regarding public assistance, applying various rules/regs and recalling information. It's great. The hardest part of my job is when I am unable to help someone and when someone's loved one passes away.