My typical day at work...
Pros: happy patients & happy doctors
Responsible for Managing the Scheduling and Business Operations for Perioperative services and Diagnostic Imaging.
Functions include oversight of:
Perioperative Business operations and oversight of the Perioperative Business Coordinator;
Charge Capture and auditing of patient charges for the Perioperative, Diagnostic Imaging, and Cardiovascular Services departments.
The Supervision of Transcription services for Diagnostic Imaging.
Development of a centralized Scheduling infrastructure for patients and physicians, across all procedural modalities including Surgery, Diagnostic Imaging, and Cardiac services.
Subject Matter Expert for the Perioperative EHR and Information systems.
Although the scope of my responsibility is broad and diverse, it is the challenge that keeps me passionate about my role. I have learned to appreciate the entirety of the patient experience. From the first phone call after consulting with your primary care physician through all of the challenges coordinating physicians, vendors, products, clinical staff, and the legally required documentation of patient care, and patient billing that make this process seem so daunting and challenging.
I also am reminded daily of the responsibility to my customers, physicians, contracted vendors and my peers and my staff and most importantly my patients. The most enjoyable part of my work experience is seeing this process through and without a flaw, and although I don't often receive much praise for the behind the scenes coordination, the satisfied customer is the patient with the best outcome that my staff and myself help coordinate.