CLIENT MANAGER, Cerritos, CA - June 4, 2015
Managed the daily work flow of an Operations team. Ensured the most effective billing processes were implemented and above benchmark collections were obtained for the assigned practices. Planned and prepared work schedules and assigned staff to specific duties. Provided staff with assistance in performing difficult or complicated tasks. Assigned and reviewed works performed by outsource vendors for accuracy and to increase productivity. Maintained daily log to ensure all charts received in timely manner and report to client and discrepancy. Worked with client ensure that all charts deficiency are completed in timely manner. Delivered timely required reports to Account Managers and communicated the resolution of issues, such as payer denial trends, collections accounts, inaccurate or incorrect charges, outsource vendor input and new process implementations.