I worked at Market Strategies for 13 years, and I have enjoyed the total work experience there. The only reason I am no longer there is because Verizon did not renew our company's contract and therefore they were forced to shut down.
A typical day at work was always an unpredictable day. Some days were fun and light, and some days could be extremely difficult in dealing with some of the calls we would get . Some respondents could make your day very stressful and on the hand some calls would make you smile.
I learned patience, listening skills. I learned a lot about the communication industry as a whole. I learned how to problem solve with dissatisfied Verizon customers and also co-workers. I learned how to be strong when respondents belittled me or made threats to me. I learned the importance of being accurate in all data that I entered into the system. I could go on and on..I learned alot.
Regarding management there's a lot of statements I could make both negative and positive. I have been there 13 years and I saw management changes , both physically and productivity, that it would be too complicated to comment. I can sum it up by saying, overall I would say one strong negative, they didn't have much continuity of management policies. Now, one strong positive: they would go to great extent to accommodate your work schedule and personal needs.I would still be working there today if it were possible.
My co-workers were a great group of people. We had a few iffy ones, but overall there were people of all ages and ethnic groups and every one, pretty much, worked together nicely, – more... and therefore it created a decent place to work.
The hardest part of the job was working with faulty and out-dated equipment. Sometimes the whole system went down and would affect the work day and we would be sent home. (WITHOUT pay) I might add. Many other times we would be sent home (WITHOUT pay) due to the lack of work. The last few years before it's closing it was a struggle just trying to make the 22 hours a week that I was scheduled to work.Now the flip side of that is they would offer overtime when the workload was available. At times the interviewers voices were so loud, that it would generate great hearing difficulty when on a call with a respondent. Part of that problem relates back to bad working equipment.
The most enjoyable part of the job was when you were able to assist a caller that had some issues and they hung up actually satisfied by the service they would receive from me. Also, I have talked with some extremely enjoyable people that ended up making a BAD day a better. One other thing most enjoyable about this job was meeting the coworkers that actually became my personal friends. I have some great friends that I am thankful for and made it something to look forward to going to work for everyday. – less