Front Office Manager (Former Employee), Fairfield, CA – May 23, 2012
Pros: great guests
Cons: there were no cons at this hotel
typical day would start off greeting GSA and guests, taking care of any guest issues pending, morning huddles with staff, review all arrivals as well as any groups. work closely wtih housekeeping to ensure rooms are ready. Co workers at this hotel were fun and knowledgeable. The hardest part about this job was there was not a lot of support from our – more... management company. The guest and team members were the best part of my job. – less
Cons: low pay, no benefits, no breaks, poor management
Basically, everything that looks good on the outside isn't, just because its a new establishment but all will be uncovered once you sign on the dotted line. Management doesn't show concern for your needs, pay is terrible with little or no raise, you will never recieve a break/lunch which is illegal by federal law, and benefits will never be discussed – more... during your interview or when you start because they will fail at mentioning that its not included. A typical day at work is stressfull including unappreciative guest and management(& owners) who basically don't care as long as its not affecting their revenue. I have definetly learned that everything that glitters aint gold, the hardest part is the realization that your time was wasted on endless(sometimes double shifts) hours that management will threaten to issue write-ups if you recieve overtime for work that you actually did. Co-workers are basically over worked, stressed, and definetly under paid for all they endure. The most enjoyable part of the job is clocking out at the end of your shift, soon after heading to your car to leave for the day – less
Administrative Assistant (Current Employee), Costa Mesa, CA – May 22, 2012
Pros: great people and benefits
Cons: lots of work not enough pay
A typical day for me includes a fast pace breakfast at the Hotel. At this time I have guest coming to me for request or problems. I Have reports to look over. I help housekeeping get their day started. i drive the company van to take guest to and from work. I charge and and authorize payment for long term guest. I handle all cash and non cash payments. – more... I code all invoices and balance the company checkbook. I do the ordering as well as the shipping and receiving for the company. I go over all AR and AP invoices. I recently began taking over the hiring process. I am excellent at customer service. It is the most difficult part of my job but I don't let it get in my way. The people her are what keeps me here. Everyone is friendly and practically family. – less
Room Attendant/Housekeeping Aide (Former Employee), Atlanta, GA – May 22, 2012
Pros: company activities
On a daily basis at marriott it always work to do you meet new people all day and everyday.I have learned that working hard always pays off in the end the managemenr team is great they always do everything they can to help or make your job comfortable my co worker were very nice and helpful as well and love working as a team.i feel that times there – more... were challenges but as long,as i kept a positive mind i got the job done and the most enjoyable part of the job was always meering new people and make sure the guest were satisfied. – less
Front Desk Agent (Former Employee), sacramento – May 21, 2012
Pros: great place to move up in your career
Cons: to many management changes will hurt these hotels
I'm very thankful to have worked at Marriott hotel they have show me how to be a better and stronger people with customer service skills. But when you have to many management changes it hurts the button line in terms of customer care.
housekeeping/bartender/front desk (Former Employee), Amarillo, TX – May 21, 2012
Lots of energy and hard work. lots of training and care from both staff and management. amazing attitudes and understanding every day to day life. a very fair and fun paced place!
Front Desk (Former Employee), Lubbock, TX – May 21, 2012
Pros: great discounts
Cons: not enough work to keep me busy.
I worked the noon till 9 shift most days and although I felt there was not enough to keep the staff busy, I still enjoyed working with our guest to give them the best possible stay while being away from the comforts of their own homes.
My co-workers were enjoyable to be around and we all worked as a team to assure our guests needs and desires were – more... met efficiently and quickly.
This position was not difficult or challenging at all. – less
Guest Service Representative (Former Employee), Plymouth Meeting, PA – May 20, 2012
It was great to get familiar with the guest and make their stay with us as comfortable as possible. I really learned how to interact with people better, confidence with a public setting, enhanced my people skills. I had the best co-workers, we always came together as a team which made a busy setting much more easier to get through. The hardest part – more... of it all was the few times I may have been on vacation or off from work and was not there to check in my favorite guest! I loved the perks that Marriott had to offer, I definitely traveled more using the discount provided. 2 Thumbs Up!! – less
room service (Former Employee), Philadelphia, PA – May 18, 2012
Pros: free food
Cons: the job was only for the summer
The job was a summer job (phil-a-job). I leaned how to take orders from guest set up trays,walk with tray so it would not fall and i would take the food to the guests rooms
Bustling place to work with many different personalities/ stories
Guest Services Representative (Former Employee), Chicago, IL – May 18, 2012
While I was not there long I can definitely say that working for Marriott was a huge honor. It definitely taught me what it was like to work in the hospitality industry and how to communicate with a variety of types of people and just how to make them happy and provide the best customer service possible.
Fast-paced, multi-task, exemplary customer service oriented
Accounts Receivables/Payables/General Cashier (Current Employee), Livonia, MI – May 17, 2012
Superior customer service combined with General Cashier, Accounts Payables & Receivables responsibilites are carefully prioritized on a daily basis. Empathy, patience & understanding when dealing with guests & clients is a must. Management of the Office/Accounting Department continously encourages & offers a volume of new information on a daily basis. – more... Time management, proficiency in every aspect and continous organization of all tasks can be a challenge in this fast-paced industry. Complete guest satisfaction is the most rewarding aspect of the over-all job. – less
A typical day at work would be managing event operation that would consist of the timely execution of food functions and meeting space function as well as managing staff. I learned that the hospitality environment is a diverse and challenging but rewarding environment in work in. There was quite a bit of turnover in my department as it results to keeping – more... a knowledgeably manager who could deal with the intense banquet operations. My co-workers consist of a very diverse group of individuals from many different socioeconomic backgrounds. The hardest part of the job was managing and deligation of large food functions as this requires you to think on your feet while managing high volume of staff and effectively communicating with customers. The most enjoyable part of the job is meeting people from all over the world and creating new professional relationships – less
General Manager (Former Employee), Williamsburg, Va. last Hotel. – May 16, 2012
Only reason I left was due to being recruited to a hotel that would keep me in one place for awhile. Marriott kept sending me to 'problem' hotels to clean up. All hotels I took over went into Platnum and Gold status.
Front Desk Associate (Former Employee), Colorado Springs, CO – May 16, 2012
Pros: my c-workers
Cons: hours
This job was fun and exciting. Different people from all over the country stayed at the hotel and getting to know them helped me learn alot about other countries.
laundry attendant (Former Employee), Mobile, AL – May 15, 2012
My job was great, management knew their business.as far as co-workers ,working with all women can be messy,the hardest part of my job was: It wasn`t hard,and what i enjojed most about the job is the moment i got a chance to go home for the day
Engineer (Former Employee), Charleston, WV – May 14, 2012
My stay with the Marriott was a short one, but it was not an issue with the Marriott. Professionalism and teamwork are the two best words to describe the work environment.