Pros: Free coffee, free breakfast, good Marriott discounts.
Cons: Coffee is terrible, so is the breakfast, minimum wage. No breaks!
Location location location.
A day at work normally isn't too bad. With good property management, working here could be a breeze. Get a bad manager sprinkled in, and suddenly no one is there to help you. HR? What HR?
I learned a lot about haggling and property management systems. I learned about the hospitality business, but not how to ADVANCE in the hospitality business. Get comfy where they stick you. Co-workers have the ability to be good, but sometimes they fall a little short.
Hardest part of the job? Customers. Guests can be the vilest beings on the planet. Rude, money grubbing, nasty people who don't view you as a person.
Most enjoyable part of the job? The nice ones. People who travel a lot have to talk to a lot of people. Many of them are interested in learning about you, because hey, they'll never see you again and they want to make temporary friends while they're here. That, and I get to sit at a desk for 8 hours and answer a phone. Not too shabby.