A typical day at work: my assistant GM refuses to keep the schedule consistant. She often schedules agents to work a PM shift (2-10:30p or 3-11:30pm) to have them back for an AM shift (5:30am-2 or 6am-2:30pm). After numerous times of asking her NOT to do that, it still continues. Hard work, dedicated, non complaining agents get the short end of the stick, while agents who lag on the job get promoted. Suggestions from agents that have had managerial experience at their previous place of employment often goes unnoticed, while the "teachers pets" get all the benefits, bonuses and praise. No opportunity for advancement or even a consideration to ask the senior agents what their goals and expectations are for their future. Actually, she doesn't go by seniority since we are not a "union company" (her words not mine). Im interested to know what she bases her decisions off of then?
My co-workers (agents, sales team, etc) are fine. It is a very lax environment as per my assistant GM. I find myself to be a hard worker who gets the job done at a timely fashion. I own up to my mistakes and rarley make them twice.
The hardest part of working at the Courtyard Monrovia location is the lack of consitancy. Agents who have no experience at the Front Desk, let alone in hospitality, are often hired, then management wonders why scores are down?
The most enjoyable... well, thats ceses to exsist at a place where talent goes unnoticed and hardwork is ignored.
Most guests are pleasant and are handled with care and and a genuine smile.