Pros: excellent benefits and supportive team members and managers.
Cons: worked every weekend.
Through professional persuasion, procure qualified prospective purchaser
to attend a sales presentation of the Marriott's BeachPlace Towers
Vacation Club. Coordinate appointments and arrivals with the sales
gallery and facilitate a smooth and effective marketing process.
Confirmed guest reservation's three weeks prior to guest arrival and
greeted guest upon arrival with Welcome Package and gift. Ensured guest
understanding of the details of participation for vacation package
personal preview tour for the Marriott's BeachPlace Towers Vacation Club.
Provide information and when necessary provide concierge services to
package guests and owners during their guests stay prior to and after
personal preview tour. Handled all guest questions, problems and
complaints as they relate to MVCI programs. Qualify prospects according
to details of participation of any given program. Provided creative
suggestions for new programs or improvements to the current marketing
programs in order to maximize efficiency in sales and guest/owner
Timely and accurately submitted individual reports, forms, contact
sheets, time sheets and welcome packages to Marketing Manager. Exceeded
minimum productivity standards as required in the Marketing Coordinators
•Assisted team in reaching goal for the MVCI December 2008 Owner's Event,
$128,300 in volume, $7,547 VPG and 35% in closing. Putting Marriott
BeachPlace Towers at record goal for that event.
•Improved the Welcome Package Gift that guest would receive upon arrival.
This greatly impacted the guests one on one welcome and improved – more... the
relationships between the marketing coordinator, sales executives,
concierge, owners and guests.
•Provided concierge services to 65 to 100+ guest and owner per period.
This personal one on one contact, prior to arrival and upon check-in,
increased concierge business and closing percentages.
•Creatively and consistently delivered superior guest service to MVCI
guest and owners, producing a quality product in the form of the
ultimate guest experience. With respect, consideration, warmth,
friendliness and a smile, superseded the guest's expectations of their
•Created and built new business partnerships and networks by actively
being involved with the Gold Coast Concierge Association and The Service
Ambassador as a result greatly impacting the closing percentages. – less