Guest Services - Runner (Former Employee) – Washington, DC – February 25, 2017
A day in the life of a Guest Services Runner is filled with meeting and greeting various personalities; those from the various United States, and an [influx] of an international flavor. It is exciting sharing information regarding property history (former and current), along with gleaning information from the guest in order to make their stay more pleasant, and possibly familiar.
Vice President, Marketing Research (Former Employee) – Bethesda, MD – February 23, 2017
A typical day at work involved lots of meetings, but still left time for serious work to get done. I learned a lot about corporate politics and how it is inevitable. Management was forced to drive the bottom line, always. The culture was work work work. The hardest part of the job was learning that management was secretive about their motives. The most enjoyable part of the job was working with my staff. They were the best.
People would pretend to work on weekends, but go shopping instead.
Concierge (Current Employee) – Boston, MA – February 23, 2017
My main position is to help guests have the best possible vacation that will fit there life style. With suggestions and reservations for restaurants, tours, shopping, theatre, anything on any day, to acquire transportation in the most economical and convenient manner, to make them the most comfortable and give them options depending on the weather and activities they choose.
The most enjoyable part of my job as when I spent time with our guests and I suggest there options, they go off for the day, and come back and tell me it was the most fabulous day and without my suggestions they would have missed the opportunities of what the city has to offer. I have received gifts from guests and many notes of thanks, for just doing my job, but doing it very well.
I am one of very few associates that have won the "WAY TO GO" award for customer excellence, and was sent on an all expensive paid vacation as a company thank you. It is something that very few associates achieve. I am very proud of it.
The concierge desk (since I have been at Marriott Custom House) has achieved the highest award possible, we are the most successful concierge desk in the entire COMPANY, we are the third in the WORLD, and #1 in the USA.
Front Desk Agent (Current Employee) – Kissimmee, FL – February 23, 2017
My everyday consist of checking in and checking out guest and dealing with happy and rude customers. Nothing im not use to I love my job and the people I work them different personalities but I can deal with them all because im a peoples person. Everybody love when I come to work I make the day go by making everyone laugh, but also getting the job done.
Front Desk Supervisor (Current Employee) – Clarksville, TN – February 22, 2017
I did not work for Marriott Vacation Worldwide. I worked at a Courtyard Marriott that was a franchised location by Interstate Hotels and Resorts. Not much promotion room locally but within the management company there might of been.
Guest Service Agent (Former Employee) – San Diego, CA – February 22, 2017
Loved working for Marriott! Great culture and job security. Marriott was a fast paced and fun environment to work in! I met so many amazing individuals throughout my career at Marriott. Marriott has contributed to the person i am today and I have nothing but gratitude for Marriott.
Front Desk Agent/Night Audit (Current Employee) – Indianapolis, IN – February 22, 2017
1. Being the front desk agent/auditor to ensure the high quality of guest's experience and all the charge are applied to the guest's account properly.
2. Being professional and decent in terms of wording and posture.
3. Empathizing with the guest's concern and come up with the best solution.
4. Shadowing the manager and supervisor to learn how to remain composed as the problem arises and manage to deal with the guest's issue successfully based on the knowledge and the scale of guest's concern.
5. Coaching the new associate.
6. Having a diverse working culture with different nationality.
BANQUET SERVER (Former Employee) – San Diego, CA – February 21, 2017
The typical day working for the Marriott Marquis in San Diego involved setting, serving, and breaking down a banquet function for hundreds of guests. This was done as a team, with specific duties, dolled out in accordance with preferences. There were often days that the parties were far smaller, with only a handful of guests in a private suite. A party such as this I would work on my own, with a Banquet Captian's oversight. There were occasionally groups in house that numbered in the thousands, and functions that would accommodate all the guests at once, typically held outside.