wionderful guests and beautiful building
Concierge (Current Employee) – Boston, MA – February 23, 2017
My main position is to help guests have the best possible vacation that will fit there life style. With suggestions and reservations for restaurants, tours, shopping, theatre, anything on any day, to acquire transportation in the most economical and convenient manner, to make them the most comfortable and give them options depending on the weather and activities they choose.
The most enjoyable part of my job as when I spent time with our guests and I suggest there options, they go off for the day, and come back and tell me it was the most fabulous day and without my suggestions they would have missed the opportunities of what the city has to offer. I have received gifts from guests and many notes of thanks, for just doing my job, but doing it very well.
I am one of very few associates that have won the "WAY TO GO" award for customer excellence, and was sent on an all expensive paid vacation as a company thank you. It is something that very few associates achieve. I am very proud of it.
The concierge desk (since I have been at Marriott Custom House) has achieved the highest award possible, we are the most successful concierge desk in the entire COMPANY, we are the third in the WORLD, and #1 in the USA.
Wonderful guests and fabulous associates
Management does not suppose staff.