Bartender (Former Employee) – San Diego, CA – October 2, 2013
I am responsible for preparing and serving beverages for servers and guests in a fast, friendly and professional manner. Other responsibilities include maintaining a clean bar area, processing payments, and taking inventory of the bar.
Night Auditor (Current Employee) – Pasadena, CA – June 22, 2017
Check figures, posting, and documents for accuracy. Record, store, access, and analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare and audit, maintain, and distribute statistical, financial, accounting, auditing, payroll reports and tables. Audit and reconcile all revenue postings.
A typical day at work is busy. You have to make sure the room is set, the customer is satisfied that they have the things they need as well as other things for there event to be successful. I've learned a few things at while working in my department as well, things such as bar tending as well as serving a party and setting a buffet etc... The most enjoyable part of my job is when i see the satisfaction that the clients have after the event was successful and knowing that i was apart of the team that put that satisfaction in them is what i enjoy the most.
Front Desk/Night Auditor (Former Employee) – The Woodlands, TX – June 22, 2017
Their policies in regard to serving the customer are in stark conflict with their actual practice. There is a lot of confusion when serving guests, they constantly overbook and when a guest shows up after having made a reservation and there are no rooms available (or a type they didn't request) they are basically out of luck and on their own.
Night shift afforded a lot of down time for study and job seeking
Housekeeper (Former Employee) – Andover, MA – June 22, 2017
A typical day at work was cleaning rooms. I learned how working at a hotel was like and how difficult customers can be. The hardest part of my job was making sure the rooms pass inspection and that I cleaned it properly.
Customer Service Representative (Former Employee) – Bloomington, IN – June 21, 2017
In addition to customer service representative, I was expected to do duties far beyond my job requirements (facilitate the entire breakfast, clean it up, do dishes for around 3 hours, all while simultaneously expected to be monitoring the front desk). The women were rude and would sabotage you out of jealousy of physical appearance. No room for upwards mobility and was not paid justly.
This job requires you be be on your toes. You have to be quick, thorough, and always aware of your attitude.Management could be better. Sometimes the communication with management is not there and the employee gets blamed for mistakes. It's not fair, but it happens. I will say when when the vibe is positive, the workplace is a wonderful place to be in. The culture reflects the positive atmosphere and with that the guest are happy. The guest are what makes the job worth it coming to. There are some pretty awesome people that come and visit.
Luckily I enjoy some of my coworkers, however they are severely understaffed in most departments. This leads to overworked employees. They say their pay is competitive but other hotels in the area do pay more. Benefits are okay. Enjoyed the Marriott discount the most.
Guest Service Representative (Current Employee) – Fairfax, VA – June 21, 2017
The management company is a great place to get a career started. Although I work at the Front Desk, I've been involved in Group Sales, Events and Marketing. In my short time I've grown as an individual and an employee. White Lodging, the management company that facilitates the Fairfax Marriott at Fair Oaks, hires candidates they feel will make great Hotel Managers. The hourly staff typically do the duties that a manager would due at another hotel, while the managers put more focus on developing future managers.
Front Desk Supervisor/Night Auditor (Current Employee) – Fresno, CA – June 21, 2017
I have been with Marriott for 15 years. customer service is a must management are always on hand to help with anything that you might need, Marriott is a family orientated company we all work together to make one. the hardest part of the job is not pleasing everybody, the most enjoyable part is when they depart from your establishment happy.
Front Desk Agent (Former Employee) – Pueblo, CO – June 20, 2017
Franchised under Marriott Inc. Avke, Inc. is a very hard place to work. the Owner does not know how to treat her staff the turnover rate is high. The working conditions are hostile. there is no chance for advancement. The staff is not appreciated, the management is belittled in front of the staff by the owner.