Reviews

Overall

5.0
Based on 1 review
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Great
Member Services Representative, Tampa, FL - November 7, 2014
Handled inbound calls from current beneficiaries on insurance coverage
Assisted members on their insurance coverage and educated the caller on the services that are available for them
De-escalated callers that were confused on the services and worked with the contract with Humana on imaging scans
Performed outbound calls to potential and current beneficiaries
Entered the data into the computer system and managing multiple screens
Operated excel spreadsheets, documented activity in the system and processed information
Handled sensitive material and adhered to HIPAA standards and guidelines
Set up imaging services and screening with centers that cover Humana and other insurance companies
Liaison between physicians, patients, and providers