A typical day at work was unpredictable, entertaining, and relaxing. My time I spent on the job, I learned how to further demonstrate proper organization skills, as well as, customer service demonstration. The management at my particular facility was not execute in a proper way. For example, there was no communication between supervisors, so at times the days would be heck-tick and unorganized. However, working with my co-workers was a delight. There was a mix of ages, races, genders, and personalities. Everyone got along great. I would say that there was no hard parts of the job. As long as you can keep a steady composure and can do simple math, it's really easy. The most enjoyable part of the job was working alone in your booth. Now I am definitely a people person and enjoy the company and help of others even, but its really relaxing to have your own personal space with just you and the customer.
Administrative Officer III (Former Employee) – Baltimore, MD – June 27, 2015
I am a part of the EZPass Operations team and the management and co-workers are excellent. Great mentoring and support from everyone. It is a faced pace busy environment with constant change, so one must be quick to adapt to changes. I loved it.
great staff, State of MD revenue generating agency.
Nice place to work, flexible hours, close commute from home to work
Public Affairs Specialist I (Current Employee) – Baltimore, MD 21224 – February 3, 2015
With this position we inter act with the public all the time, so we have to be knowledgeable with MDTA new projects that we are out to represent and the EZ-Pass Maryland rules and regulations. So we could be traveling anywhere in MD, DC or VA depending on the project. Our department with MDTA is communications, so if I'm in the office most likely I would be answering phones as well as finishing reports, replenishing supplies, looking for new or following up on upcoming events. Although this job is not difficult at all most of the time sometime dealing with the public is. Some of the people we talk to can be very argumentative and unpleasant at times. I do like the fact that my hours and days can be very easy and flexible but unfortunately this is a contractual position and I don't get to enjoy any of the states benefits, so it's hard for me to take off.
BUSINESS ANALYST (Former Employee) – Annapolis, MD – October 14, 2014
A typical day included constant and consistent change which involved quickly thinking on your feet and planning in advance for potential risks and problems. The work was fascinating and challenging which was most enjoyable along with my co-workers and managers. The most enjoyable part of the job was helping staff achieve their tasks which assisted the organization in accomplishing its goals.
*Pay and benefits are well-rounded (including vacation) *Very organized and resourceful *You establish close relationships with co-workers and customers *Career advancement is inevitable *Pray there will not be anymore state lay-offs soon
The typical day is very quiet and problem free, you learn to manage your time and people. Coworker could work together better. Getting there travel a hour to work and supervision. My vacation was the most enjoyable part of my job,.
The management is awful. You get tips from customers and have to turn them into toll supervisors and they put it in their coffee fund. Hell I don't drink coffee. Rulers and policies only exist at their convenience. Toll collectors smoke in the booths and when u tell u get ridiculed. Smoking in a state facility is against the law. There is a lot of foul language and a lot of harassment on the job. Again once u tell u get harassed even more.
terrible work environment, sometimes no heat in booths
Minority Business Enterprise Compliance Officer (Current Employee) – Baltimore, MD – April 3, 2013
The organization consists of a number of long term state employee's who have no aspirations beyond getting through the work day. Work is lacking, innovation is lacking and moral is low. The organization is full of sects and departmental fights.
A typical work day started somewhat busy but after awhile it became very busy due to the work schedule. I've learned responsabilties of handling money and dealing with people and the different attitudes. The co-workers were very respectful, helpful, and patience with new employers. The hardest part of the job was keeping the money bag accurate and opening up the safe to lock in the money. The most enjoyable part of the job was being there and doing my job.
getting the chance to work and meet new people everyday.
having a supervisor disliking you for being good at job in such little time.