The IT Manager provides overall leadership for Information Technology projects, oversees software, hardware, and services selection, implementation and upgrades, and drives continuous improvement to business processes. The IT Manager is responsible for partnering with line of business leaders, key stakeholders to align technology products and services to achieve the business strategy.
This is a position of influence, negotiation and expectation management:
- Maintains complete autonomy for the management of projects to meet the needs of the business
- Coaches and mentors staff and managers under the direct report
- Works on highly complex business issues that have significant impact to the enterprise, and across enterprise processes and functions
- Maintains and controls project budgets, schedules, and resources
- Responsible for projects, including project planning, resource allocation, steering committee presentations, and team organizational structure management
- Responsible for project communications
- Manages project scope, risk and issue resolution
- Responsible for the quality of project deliverable's
- Manages integration of packaged solution into enterprise technical architecture and business environment
- Responsible for ensuring the projects can deliver the benefits outlined in the business case and that it meets the reasonable expectations of the end users
- Responsible for procurement of package related hardware, software and services
- Line of business managers for business users affected by the projects
- IT associates involved in the selection, design, implementation, roll out, and support of applications
- Business stakeholders and steering committee
- Hardware, software, and service vendors
- Bachelor’s or master’s degree in computer science, information systems, or related field; or equivalent work experience
- 10 to 15 years of IT and business/industry work
- Two to Five years of leadership responsibility managing mid-size to large projects and influencing senior-level management and stakeholders
- Certification from recognized authority (e.g. project management professional (PMP) preferred
- Strong communication and interpersonal skills
- Excellent project management skills, with demonstrated track record
- Excellent management and team-building skills
- Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation
- Working knowledge of applications
- Problem-solving, negotiation, and decision-making skills to influence management, as well as internal and external partners
- Demonstrated leadership ability; effective in team building
- Self-motivated and a results-oriented personality
- Experienced in facilitating and negotiating
Business Enterprise Knowledge: Solicits information on enterprise direction, goals and the industry-competitive environment to determine how technology can add value to the organization and customers. Makes recommendations clearly linked to the organization’s strategy and financial goals. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs and industry trends. Intermediate: Defines strategic imperatives in terms of the links among increased value, enterprise needs and technological solutions. Procures support from leading stakeholders in the enterprise. Explains complex relationships and technological solutions in terms that meet the needs of the affected parties.
Business Process Knowledge: Identifies, documents, and monitors key business processes within assigned business area to achieve successful business results. Develops framework for process improvement. In large projects, the focus will be management and oversight of business process activities, while team members do the actual process analysis, design, and mapping. Considers and plans for the impact of information (data integrity) on business processes and the enterprise. Advanced: Analyzes enterprise processes with the scope of assigned business area for major enhancements to customer satisfaction and cost reduction. Identifies metrics for strategic business process improvement. Applies business process re-engineering techniques to complex processes that cross the enterprise. Presents the core technical and strategic concepts of process improvement. Identifies and facilitates sensitive responses to economic, political and turf issues. Approves and sponsors process recommendations. Identifies the value of process improvement and solicits the support of senior business leaders. Analyzes and accounts for information, its quality, its policies, and its use across the enterprise. May develop policies on appropriate use, ownership, and protection of proprietary information...
Change Advocate: Identifies and acts upon opportunities for continuous improvement. Encourages prudent risk taking, exploration of alternative approaches and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty. Advanced: Makes recommendations for enterprise wide change programs that impact cross-functional processes. Partners with other business leaders to identify ERP opportunities for significant technology/process enhancements. Evaluates progress against key performance drivers and assesses organizational opportunities and risks. Solicits the support of business leaders in planning and spearheading approved change initiatives.
Business Partnership: Assesses and develops strategies for achieving the needs of users. Seeks information about and identifies opportunities to support and enhance critical business functions and processes through technology. Defines and manages user expectations. Matches business requirements to new or existing products and services.
Advanced: Develops and facilitates the technology project plan, and assists in developing the technology strategic plan. Collaborates with the business to support the business strategy. Communicates and demonstrates the corporate values in business-related interactions. Takes shared accountability for achieving business’ objectives and enterprise goals. Researches long-range business and technology trends and identifies opportunities to influence the long-range direction/use of the trends.
Project Management: Applies the project management principles, theories, practices and techniques involved in planning, managing, and implementing projects and programs. Manages financial and human capital resources, considering budget and cost implications, as well as the risk impacts of project decisions.
Expert: Sought after as an expert in project and program management. Provides management expertise to complex projects with high business impact and high financial risk. Concentrates on efficient resource utilization and often establishes best practices in project/program management. Evaluates project change impacts on business and establishes effective organizational change management program to ensure change is effective.
Results Orientation: Sets and accomplishes challenging goals. Defines standards in terms of doing what is appropriate and doing it well. Competes resourcefully and takes calculated risks to achieve results. Strong commitment to quality deliverable's and a positive experience by end users.
Advanced: Continually measures the project’s performance, and sets a vision and plan to meet the project’s benefits goals, timeline, and budget. Manages changes to the production environment in a way that eliminates unforeseen/unplanned outages. Reports on an agreed-on schedule to the project sponsor(s) and steering committee on the project’s progress, and escalates any issues via the agreed governance process...
Team Leadership: Develops, directs, coaches, mentors and reinforces team members in line with the mission, vision, values, goals and performance standards of formal and informal teams. Encourages and facilitates cooperation and results orientation. Fosters an environment of collaboration. Inspires, motivates and guides team members. Fosters commitment, team spirit, pride and trust. Allocates team roles and accountabilities.
Advanced: Leads formal and informal cross-functional teams. Gains members input and sets the team’s vision, goals and plan. Allocates functional roles, levels of accountability and strategic assignments. Checks for morale, personal concerns, and work/relationship problems with and among the teams. Represents team to internal and external business leaders. Sets, monitors, provides and reinforces overall team performance feedback.