Provide technical hardware and software support for desktop PCs and printers as required. Be the contact for end users' questions, issues and activities related to use of corporate, affiliate and department-specific data and voice information systems, services and technologies.
Responsible for answering helpdesk calls/requests, identifying and diagnosing problems, managing tickets and service requests, and fielding questions regarding the use of a variety of standard desktop applications such as MS Outlook, MS Office and other operational information systems. Performs triage of end-user situations and directs calls that can't be answered to supervisor or other IT staff experts as appropriate.
Evaluate, recommend and implement new technologies and automated helpdesk systems and tools in order to meet the needs of the company and provide efficient and effective support to a diverse and distributed workforce.
Manage corporate computer and communications infrastructure in efficient and effective manner. Interact with consultants and 3rd party vendors to manage day-to-day computer and communications systems operations.