Pros: spa atmosphere
Cons: short or no breaks, weak management, no organization, commision on sales is lowball, no benefits, cleaning up bathrooms, laundry, cleaning after therapist
This company expects you to drop everything for them. There is no work life balance. They also change rules quickly which makes it very hard to do your job efficiently. There is WAY too much emphasis on sales and not enough bonuses to compensate you for you hard work and effort. Do not work for this company, if you do make sure you only plan to be there short term because they will burn you out. The treat front desk very poorly, as a front desk you are expected to not only do clerical duties but you have to sell memberships with at least 20% closing and also clean up after therapist. You clean there rooms, the bathrooms and do laundry.
Learnng the front desk is not easy you, must properly book clients with the right therapist according to what the therapist wants to do, and if you make a mistake the therapist and manager will get upset with you to the point where everyone know it and they embarass you. It was like walking on egg shells everyday at work. They only pay $10 an hr but the pay should very well be at least 14 an hr due to all the task you have to do.
Members also are the down fall, most will call you to complain about there unused massages (there were quite a few members with over 10 unused massages) and they would want to still use there massages but stop paying there 60 a month dues. DAILY they would complain and demand a refund on there massages and curse you out. They did not respect front desk or management,I even had one lady tell me ( I hate dealing with you people, your lucky i love my therapist) It was so overwhelming i started to dread answering the phone.