Massage Envy Spa Employer Reviews

This is a franchise, therefore everyone is run different. My boss was a compulsive liar and has even been caught taking 5 dollars of my tip cash. We had to keep tract of our massages and hours because the pay was off less about 50 percent of the time. It was great to have as of flexibility but everything else-we were worked harder than compensated for. – more... Raises were based on performance and numbers on requests and sales and varied every quarter. Therefore, if you had a 50 cent raise and you didn't reach your sales for that quarter-the next quarter your raise would then be taken away. It was just not a good environment to be in, with someone watching so closely to your money when it comes to over pay but not caring when it comes to being underpaid. – less

Massage Envy was a joy to work for. I loved the people, atmosphere and lifestyle they were promoting. Unfortunately, the pay was very minimal as was the bonus structure. I could not live comfortably.

Good Beginner Job. Not really a lot of room to grow as an esthetician. Very basic facials.

Appointment setting, customer service, and sales. A typical day can include but is not limited to the following: setting appointments, checking clients in and out for all services, daily cleaning duties, sales, problem solving, and multiple office projects.

A typical day starts in the morning you come in and have to fill the therapists baskets and take out the trash. Some times the key holder who opens the clinic is late so everything gets pushed back. I learned that the sales of the memebership is the most important part of the job not really the customer service. My co-workers were ok, some worked harder – more... than others but thats to be expected with favortism. The hardest part of the job is dealing with the dramatic atmosphere of the clinic and all the he say, she say. There was always some new drama every day. The management there was not professional nor was the clinic managed. The manager is hardly ever there and when she is there is always an issue. She would also be the main person starting the drama and leaving rude notes to the employees that worked there. She also does not do her management duties, for example handling a clients cancellation or suspended membership. She would always make the receptionist deal with it, even when the clients asked for management specifically. Overall the clinic is just stressful, dramatic, and not run professionally. – less

Management had very poor communication skills. I didn't find out important details of the job, until it was too late.
I found that coworkers and management displayed very unprofessional and cliquish behavior, as well as foul language. Environment should be more team driven knowing how many tasks are carried out in one day and both coworkers and management – more... were driven to sandbag either new employees or "weak" employees. Being new within the establishment, I found that I had very little help when I needed it the most. – less

In Massage Envy's defense, its low paying for a reason. All staff were treated unfairly, overworked and ridiculed at every opportunity given. I would never recommend this as a business to work for unless it is for a very short amount of time.

My typical day at work... Either I would come in early to open the clinic, or stay late to close it. When I would come in to open, I had to make sure the clinic was clean, trash was empty, and all of the massage rooms were put together properly. I was to count the cash drawer and make sure all of the numbers matched from the night before. I checked – more... pending messages from clients and booked appointments from phonecalls recieved overnight. After making sure everything was in order, I would unlock the doors and welcome the therapists that started at 9am.
If I was closing, I stayed until about 10:30 to count the drawer. I had to do the last "run through," which consisted of emptying trash, vacuuming floors, starting laundry, clocking everyone out, and putting everything in order for the morning shift.
I learned a lot about having to deal with different people, and learned that it is very important to keep your composure no matter what. I've worked in customer service for years, however this job showed me that it takes a lot to have to deal with so many different attitudes. The hardest part of my job was having to sell memberships. We were supposed to keep a certain percentage each month, but many of the new clients that came in did not want to purchase a membership. Because I am a bit timid when it comes to sells, I was not able to sell as much as I would have liked to. After seeing so many clients get upset when someone was too aggressive with their sales, I backed off. I also learned a lot about the medical and massage fields. I learned that massage can be used to in so many different ways for people. There were many doctors that referred their patients to go and get a massage.
I did love working at the clinic!! Though there were a lot of people there that weren't too nice, I was able to meet so many sweet people as well. We had clients that would come in almost every week for a massage, and we made a bond with them. A lot of the older clients would tell us stories and share their personal lives with us as if we were very close to them. They trusted us! It made my day to be able to welcome them in the clinic with a smile, just to get it right back. – less

massage as many clients as possible

The hardest part of the job was to decline performing a massage on someone who was unable to receive massage due to medical reasons

I open the store and perform general cleaning of the clinic. I schedule appointments daily, accept payments for monthly dues and services received. I learned that it is important to get massages regularly to help the body cope better with stress. I enjoy working closely with my teammates and the clients. The hardest part of my job is that not everyone – more... is going to purchase a membership so my sale's score is affected .Meeting new people everyday is what I love about the job. – less

The culture here at this location is professional, friendly and fun. A typical day at work is coordinating first time guests, preparing the clinic for members and new guests, keeping a clean and sanitized environment, rotating linens, rotating rooms, providing outstanding customer service. On my office days, I am creating flyers for the upcoming in-clinic – more... promotions, reaching out to members with delinquent accounts, creating and mailing out new member welcome letters, organizing Shared Insight survey feedback and responding back to participants and managing my staff for the day. As management we do our best to keep a professional, safe, fun and comfortable environment. The hardest part of my job is when I am unable to do something for our members and guests due to restrictions of corporate policy, however I try my best to provide what I can for the individuals. The most enjoyable part of my job is seeing how massage therapy and facial skin care can make such a difference in peoples' lives. In other words, seeing them when the first began their treatment and seeing them routinely and seeing those benefits and hearing about them. – less

Like anywhere, there are highs and lows. Compensation is not fair based on what they charge clients. You are pushed to upsell members on upgrades to make a few extra dollars to compensate what youre not making in hourly wage.

Great atmosphere
Arrive 15 min before start of shift
prepare room(s)
5 minutes between clients to switch rooms
learned better time management
co-workers were easy to be around most of the time
management was understanding to a degree
hardest part of the job was changing rooms with another therapist because some therapists were not always on time.
best – more... part of the job was helping clients relax and/or relieving pain – less

I have learned a lot with massage envy because i was a part of the starting team. Being a part of a new business can be very stressful because everyone is firguring evrything out together.Being a part of a managemnet team with massage envy is some what of a joke b/c we are very underpaid for the work we are expected to do. I love each and every on of – more... my employees and members. They are the reason i love my job. – less

Massage Envy Spa in Germantown, MD is a fair place to start if you are just coming out of massage or aesthetics school. You will find there is a high potential to establish a clientele base due to the high volume of customer traffic. However, this clinic has had a long standing history of dealing with difficulties in both clinic management and maintaining – more... a competent front desk staff. This has lead to numerous client complaints, unsuccessful sales goals and an extremely poor sense of team morale for both front desk staff and therapists. While many of the staff, including main management are friendly, their competency and contribution to team growth leave much to be desired. – less

Overbooked, no concern for the wellbeing of their employees, undertrained front desk staff, little to no compensation, tip payment structure was haphazard at best, unhappy clients, if it were any cheaper it would have a drive thru and a dollar menu...

A typical day at work consists of answering phone calls, booking appointments, selling upgrades, product, and memberships via phone or in person. Keeping work area very clean and delivering customer service to members that come in and out of our clinic.

Not what I expected in a front desk position, but an excellent learning experience!

Given me hands on experience with sales, and customer service at a management level.

working at massage envy was like going back to high school. you had your typical group of a few people (management included) who would gang up on the other employees and single them out based on rumors, opinions, or just their own immaturity. they tell you theyll hire you at full time, but you dont reach full time. they keep you just under that so that – more... you can not receive overtime EVER and DO NOT offer benefits. they do NOT work with you as far as scheduling goes even though they asl you your availability. – less