Massage Envy Employer Reviews

Loved my clients and my job with massage envy! love working with people on a daily basis and working with them to set up a treatment plan to help them feel better. The hours were long and the staff was friendly.

I worked at Massage Envy for 10 months and it was good experience as a new therapist but I began to not enjoy it, and I am surprised that some people have worked there over 5 years!

When I started working there I was very excited, as I should be; it was my first job as a therapist! The money wasn't that good when I first started, but during the season – more... when travelers and tourists started to come it picked up, and I mean it picked UP. It got so busy and every day I would do more than 5 massages.

You don't get paid any more for more work. It is a flat rate for any type of modality, light, medium or deep tissue. It got to a point where I became knows for a good deep tissue, and other therapists would then refer their clients to me. Thus, my schedule would be filled with all deep tissues throughout the day, and it didn't matter! They work you too hard and if you can find a better place to work that will pay you better and work you less, go for it.

They try to make themselves sound like a good company for therapists by providing insurance benefits and lots of massage hours, but they don't pay you good and you can get fired at any time for any reason. Which is what happened to me. I wasn't that upset about getting fired either. When they told me I would be terminated I thought to myself, "You mean I don't have to work here anymore?"

I love massage and I am passionate and talented in what I do. Massage Envy wore me out and no one in management cared. They overwork you and don't pay you enough. Screw the benefits. Pay us better and don't overwork us! – less

This environment was hostile and unwelcoming. The management was overbearing and more sales driven than concerned with the actual needs of the clients. There was a complete lack of respect for employees and clients alike and a strong feeling of depreciation in daily work. I would make appointment confirmation calls, schedule appointments and work days, – more... manually and digitally index and file documents as well as keep updated client records. – less

Manager is very rude. They dont make any money on treatmennts so they force you to sell $100 in product per client. You are reviewed monthly and are terminated if you do not meet outrageois goals. You are required to be on call having no life and at beck and call of company. Untrained unqualified staff with no background in cosmetology are supposed – more... to hard cell client w/product. Manager in Northbrook, IL is rude, no patience and brags about how fast she was promoted. Had to give practical for over an hour plus interview for $8.25 anhour. Puppy Mill of spa services destroying our industry. – less

A typical day at work for this job included the basic receptionist duties such as scheduling, confirming appointments, keeping the work area clean, giving tours, and making sure the customers have refreshments. I learned a more logical way of dealing with the customers such as using brighter words and making things appear softer. The management was – more... very professional and definitely made sure that everyone was on their game. The co-workers were very friendly and attempted to keep it as professional as possible. The hardest part of this job was dealing with upset customers and recieving the pay that they owed. The most enjoyable part of this job was knowing exactlty how to do my job and being capable of performing it to my full extent. – less

Sadly, Massage Envy was not a pleasant experience. At the time they were a newly owned company and the owners did not have any previous experience in management or how to retain staff. Weekly a staff member would quit and be replaced. They did not provide proper compensation for sales staff. In some cases a sales associate would create the largest revenue – more... amongst the staff but receive the smallest commission check. This was due to a very poor commission structure. I tried to provide assistance in resolving these issues and they would take my help with zero compensation to my assistance. The staff were lovely people but often found new jobs after several days. – less

I know most therapists don't want to end up working for massage envy, but for me it was one of the best job experiences I've had. I was treated fairly and honestly and if i felt i wasn't I could speak up without retaliation.

Massage Envy is a slave job. that should be evident by the fact that they make you do a one hour demo to get the jog( that's a free massage that don't get paid for.my references and my resume should be sufficient, in no other career or profession do you have to give away an hour of your time at every interview to get a job. I always insist on demos – more... being demos and they should be 10 to 15 !!( all therapist should insist on that amount of time as the limit let's see where can I start there are so many things wrong with place. well lets start with the pay no matter how much experience you have they want to hire you for $15 an hour， and so much makes so much in tips， well that's just a little girls at the front desk will decide how much you get booked， not your experience， owner and manager are totally hands off and never in the business， constant an unnecessary fighting among coworkers， making a therapist answer to the little kids at the front desk， when we have meetings which are usually two hours in length we do not get paid for them!!( we'll see what the labor board says about that) they're always hiring too many therapists so no work has to be spread out to thin. they are under handed ，sneaky， deceit full ，lying， money hungry animals. they will use you up and spit you out they are the reason for such a high burnout. they should charge more money for deep tissue work and more money for request, $1 does not work. if you're not in tight with the manager and you're not wanted a drinking pals you have to follow the rules and regulations but if you are， you pretty much get to do what you want， it's not pretty jealous it's the Walmart of the industry and its not impressive and I would never put on my resume， the reward clients who complained with cropped sections and freebies， why wouldn't you complain？ pretty sure you're never right you hav clients are constantly coming and saying they won't let them out of their contracts clients come in very angry complaining they wouldn't let them out of their contracte to go over them with a fine tooth comb and compare them against your printouts· they do a passive aggressive move· this is the worst job EVER that's why they're so much info on the internet about it and it .is I am a former employee and I hated every minute of my one and a half years there. no advancement no job security you're lucky if you get your paycheck and maybe there's not too many mistakes. stay away as a client and stay away as a therapist¡¡¡¡¡¡¡¡!!!!!!!!!!!!!! – less

The entire work environment is absolutely awful. The CA kept threatening to terminate me and even asked me to lie to new members just to sell memberships. They treat the therapists & front desk employees horribly.

some days busy,some days not . I learned to keep my massages to 50 min. I have really great co workers we worked well as a team. The hardest part was working in very hot rooms in the summer it made very uncomfortable. I like that I do not have to do any advertising or marketing. I didn't have to make appointments.

The place is in a good area and many clients come to this location a day. Managers are always there if help is needed. The massage therapists are always smiling and telling jokes. Only have had a few picky clients but the rest have been great. This job Doesn't have benefits till 90 days after hiring but overall good place.

Loved working with my fellow employees and was hired as an Assistant Manager. Owner only cared about well being of LMT's and was very proud about the fact that not one former employee had ever received unemployment after he had fired them. I work with one other Assistant Manager and when time came to promote one of us I was pulled into the office and – more... accused of things according to other employees. I was asked to quit but refused since I had never done any of the things I was accused of. Was let go 2 days later and other Manager was promoted to Store Manager. I filed unemployment and owner fought the case saying he had paperwork showing all the write ups I had. Was not able to produce even one write up since I had never had one and I won my case. I have over 20 years Management experience and first time in my career that I was ever fired in a right to work state. I would stay clear of this location as a job opportunity. – less

Before this job, I had worked for three years in customer service at another retail job and had a pretty good idea of what customer service entailed. Working at Massage Envy countered everything I had ever learned with regards to customer service.

First of all, the whole company is oriented around selling memberships, and they push for membership sales – more... at any and all costs. The memberships have harsh terms--which customers NEVER read--and are very strictly binding. I was often criticized for having lower sales, not because I didn't try, but because I was "too honest" regarding the terms of the memberships. If people actually read what the membership services require, of course they would never buy one.

Secondly, the ownership and management at my location were awful. My manager was a bubble-headed bimbo/slacker who rarely worked, and when she did, she refused to handle customer issues and left them all to us...which ultimately ended in me having to handle most of them because I felt far too guilty to just ignore them as most other employees did. She was arrogant, rude, talked about other employees behind their backs, and played favorites with the girls who spent their time making crude, stupid, and judgmental jokes with her rather than doing their jobs.

Third, I was treated so poorly by not only management, but by the massage therapists as well, at least for awhile. I could tell that they were so used to seeing stupid, irresponsible, incapable people rolling through the clinic that they no longer cared to actually get to know any of the sales associates and treated us all as if we were all idiots. I had to bite my tongue many times to keep from arguing with the therapists, but most of them became much kinder to me over time. I make this point because there is NO employee support at Massage Envy. Similar issues were constantly unfolding between sales associates, and it always ended in drama, back-stabbing, and trash-talking, which drove me insane on a daily basis. With terrible leadership comes a totally dysfunctional work environment where no one trusts or helps each other.

Lastly, Massage Envy--or at least my location--has NO concern for its clients. Many long-term customers left while I was employed there because Massage Envy refused to help them out or work with them when they needed it. Massage Envy would rather sacrifice years of dedication by clients than miss out on a dollar. In my time there, I often bent the rules and quietly corrected mistakes by reimbursing or not charging members when they needed leniency from the merciless terms of the Massage Envy memberships, a strategy that I think would go a long way in promoting better customer relationships in the future...by just try and tell upper management that and be prepared to be laughed/yelled out of the building.

Massage Envy could be so much better! Here's a company that has the chance to actually help people, but it chooses instead to hire careless people, force sales on customers who just want to relax, and scam everyone they can just to make a quick buck. – less

The clients were amazing to work with. I massaged between 4-6 hours a day on average. I loved the company and how it works. Unfortunately you cannot grow in this company.

owners are great and will definitely help u with self development

Open the clinic, check in appts, make future appts. file clean up at the end of shift. I learned that having a massage is very relaxing and healing. Management Awesome, caring understanding, great person to work for. Co workers Awesome, Team players. The Sales, i am not a pushy person so to try to sell something was a bit difficult for me. Enjoyable – more... Everthing/ – less

Was hired quickly and wasn't given the opportunity to perfect my skills. Not enough time to talk with clients about massage and educate them on the modality they are looking for.

Pre-established client base made it easy to quickly build a clientele and hold steady work.

I enjoyed working for Massage Envy due to the flexible schedules. The clients were always polite and helped in creating a fun work atmosphere.

I think any other massage envy would be ideal to work for ..I quit cause I saw my boss steal and lie. Was a staff infection cover up I was not comfortable being a part of and quit.