Deals a lot in sales and requires minor light duty cleaning, receptionist type of job
Pros: some down time, easy to advance in, meet a lot of different people
Cons: its a franchise so every store is different and expectations are demanding in some vs others, no time for break, not always a team environment, therapist never stick to their schedule, expect to work overtime every week, and it feels like management is never involved
You get to work with a lot of different people and it makes the job interesting. Be prepared to see a lot of turn over staff since massage envy doesn't really appreciate their staff. Staff are over worked and under compensated.
Therapist, front desk , management are constantly in disagreement about expectation over ones responsibility. and if your manager avoids problems (if they are even ever there) within the store's staff be prepared to handle every situation on your own. Especially if you become the Team Leader. The manager will hold the Team Leader accountable for every thing so that they can blame the problems on you.
Because Massage Envy is a franchise and each owner chooses to run the store differently, not all locations suffer from poor management. However, majority of the issue from staff have been from the manipulation from managers.
Besides that, if you are fortunate enough to work with a front desk team that contribute and work well with each other than it makes the job so much easier. You can get a lot done before the closing hours and use that time to your choosing. As long as the work gets done, then things can run smoothly. Sales become a major thing, memberships are given at Massage Envy, and you get commission per sale. but the commission isn't even worth the sale half the time especially when stores are still new, other members want to visit newer locations and you barely get new cliental that actually want to commit to a membership. The membership isn't flexible at all, as much as Massage Envy claims and membership complaints come from poor information – more... handed to them from the beginning of the "pitch". so make sure you know everything there is to know about the membership, because once the customers start asking questions your going to need all the answers to make that sale.
Clients may complain a lot and whether they tell you in person or in surveys its completely one sided. And you will deal with some clients who can be real rude and snobby. If you have heard that the client is always right than learn to just accept it, Massage Envy is all cliental base and will always agree with the client unless of course there is sufficient evidence to say otherwise.
Hope this helps! – less