Owners make ALL the difference
Clinic Administrator (Former Employee) – Schertz, TX – April 21, 2016
Depending on where you work, and who owns the clinic you work for, can make or break your experience with Massage Envy.
I worked for owners who own two locations, and in the extremely brief period of time I was there, the turnover was constant. Sales Associates were all overworked, miserable, and felt constantly micromanaged, and always in fear of losing their job for "not using the exact language", not being open to schedules being changed multiple times in a week. The micromanagement by the owner was relentless and stressful. Even when you made a customer happy, you were criticized for not using EXACT "verbage" that the owner wanted you to use, therefor making any interaction you may have had with customers, while she was present, very unnatural and uncomfortable. Continually feeling scrutinized, for not using someone elses "script" (not even the one that corporate provided) gave you a feeling of unease, and often times made you look and feel incompetent and like you were not knowledgeable about the wellness program. It was horrible.
Interesting this is, I (along with other employees at this location) have worked for other ME's in other locations, for different owners. And it was those positive experiences that lead us to come to work for this location. Sadly, one bad owner completely sours the entire experience.
Good training (if you're with the right location), Friendly staff, free monthly massages, OK work life balance (depending on the location you're with)
far too many, horrible owners ruin a great concept, SA position has a lot of duties and have to recite a terrible sales script, commission is EXTREMELY low for what the anual membership fees bring into the clinic