Liked the job, frustrated with management
Front Service Sales Associate (Former Employee) – Lexington, SC – February 27, 2018
Working at Massage Envy was a mixed bag for me. I was a front desk associate, so I handled a lot of appointment-making and phone calls. Training doesn't really teach you enough, and it seemed I was always making a mistake that I wasn't aware WAS a mistake. Got written up multiple times, for something different each time (9/10 of which were things I was never told were incorrect to do) and was eventually let go for "costing the company too much money."
Management needs to be more clear on what is required of each position. At the time I was let go, one therapist was hired but never showed up, one was hired and fired within a week, one was fired after being there for years, two quit, and two are planning on leaving.
All of that makes it much harder on FDAs, because customers find their favorites, and get really angry when those favorites either leave or are fired.
Free massage every lunch!
Short breaks, inconsistent schedule, lack of stability of employment, unclear management, generally frustrating work atmosphere