Pros: free massages, the therapists are usually very nice
Cons: short breaks, drama, low pay, bad hours, management is a joke
I felt like I was in High School again, dealing with cliques, drama, gossip and bad work ethics. Management is a joke, there was none and when I tried to hold people accountable for bad customer service or mistakes they made, they would go complaining to upper management and I would get in trouble for coming down on them, not for them making mistakes and upsetting clients. The manager partied, drank and did drugs with the associates and they were friends at work and outside work which led to preferential treatment. I was constantly picking up slack because everyone was too busy on personal calls, texting on their cell phones, or playing on the internet. Management also scheduled their friends the best shifts despite others needing daytime hours instead of closing every night. Management also made tons of mistakes regarding licenses, payroll, and never accommodated my desperate requests to apply for health insurance for my family until it was too late.