Insurance Agent (Former Employee) – Vienna, VA – January 23, 2013
Only positive, aggressive sales reps need apply. This job is not for everyone. You need to love to talk to people and work to get paid. No cushy salary here, you are on straight commission after 6 months. As in most Insurance related businesses, expect your employer to ask you to sell to your family and friends to get started (don't do it, you will regret it.)
IT Project Manager (Consultant) (Former Employee) – Springfield, MA – June 12, 2016
It has been over 15 years since I have worked at MassMutual but have been in touch with many of my co-workers since then. My former department was large, but people worked as a team and respected each other. We worked hard, but got a lot accomplished.
Quality Assurance Specialist (Former Employee) – Springfield, MA – April 12, 2016
I worked 11+ years, starting in the Service Center and moving to Quality Assurance. it was at Mass Mutual that I learned the insurance business - from servicing active policies, through the claims process. An excellent place to learn the business.
Customer Service Representative (Former Employee) – Phoenix, AZ – April 3, 2016
You sit on the phone all day that is micro managed down to the second, that is a typical call center environment. Very professional atmosphere with average managers. Nothing unusual about this position.
Financial Representative (Former Employee) – Chesterfield, MO – March 3, 2016
The position simply did not match my skill set. I am mid level career and the churn and burn mentality of these positions is similar to a glorified pyramid scheme. You are expected to take fully licensed senior financial advisors on joint appointments who poach your contacts for future sales fully knowing the attrition rate on new hires is through the roof. It is a scam. They will raid your book of contacts without compensating you for the windfall of commissions they receive in the future. Be careful!
After 10 years it is a lucrative career.
Your friends and family and network will be raided for assets.
CLIENT SERVICE REP (Former Employee) – Enfield, CT – March 3, 2016
typical day at work was checking documents that were mailed in making sure that they were in good order and making their request such as cutting a check for a requested amount on their Annuity Account or doing a transfer for their Roth IRA communicating with the client either by mail or phone. and giving them the best customer Service possible.
not enough staff and we had too do more with less workers
Senior IT Project Manager (Current Employee) – Boston, MA – March 1, 2016
MassMutual was a great company to work. It has it's challenges as do all companies but the people were friendly and pleasant. If they weren't located in Springfield, MA, I would still be working for them.