Matrix Absence Management Employee Reviews

Found 68 reviews matching the search
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Nice environment
Claims Assistant (Current Employee) –  Santa Clara, CAJune 11, 2017
Nice environment and very helpful and great people to work with on a daily basis. Management is supportive and always encouraging, training opportunities are always available.
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Great work environment
Claims Examiner I, LOA/FMLA (Former Employee) –  Hawthorne, NYJune 8, 2017
Great place to work. flexible hours and no weekends. confidently for employees as well as contracts. follows government rules and regulations. clean environment.
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Matrix
Contact Center Specialist (Current Employee) –  Phoenix, AZJune 5, 2017
It is a call center position so be ready to long hours at a desk. The customers can vary from awesome to making you want to quit after the last call, again nature of the beast. They pay well, benefits are expensive but they are offered. Recent management are trying to make cuts in every direction resulting in a not so pleasant work place.
Pros
Benefits
Cons
Management
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Great place
Human Resources & Leave Coordinator (Former Employee) –  Phoenix, AZMay 24, 2017
Worked with great employees and companies. Great place to learn and grow as a leave coordinator. Great benefits. The hardest part of the job was the workload.
Pros
People
Cons
Workload
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Stay far far away!!!
Claims Examiner (Current Employee) –  Phoenix, AZMay 17, 2017
Workload is ridiculous, pay is not competitive, no chance for advancement regardless your qualifications unless you know someone or are related to the right people.

If they want to bring in a relative or a friend they will let an existing employee go to make room for their family member or friend.

Management is sneaky and will lie straight to your face. They cover things up in order to make themselves look good and you cannot trust anyone in that company.

If this is the type of environment you would like to work in feel free to apply, if not keep looking. Having Matrix on your resume will actually make your job search harder if you are looking to leave.

My advice keep looking and don't even waste your time applying. They merely offer a temporary job and a pay check, not a long term career Employees are not valued and the high turnover reflects this.

The company also participates in outsourcing to the Philippines and will let existing American citizens go. If job security is your concern, this is definitely not the place for you.
Pros
Close to home for some people
Cons
Toxic work culture, no room for advancement, no bonuses
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Approach to outsourcing
Claim examiner (Current Employee) –  Phoenix azMay 16, 2017
Recently, Matrix laid off 6 employees and is now outsourcing their work to a company in the Philippines. They did the same thing a couple of years ago with 6-8 nurses. While I have no problem conceptually with outsourcing, I do have a problem with a company that lays off current employees (who are American citizens) and outsource their work. Doing the same thing through attrition or as new programs are developed or existing programs expand would not be an issue.

If you are looking for job security, this is not the place for you.
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Managment did not treat people fairly
Workers Compensation Specialist (Former Employee) –  Phoenix, AZMay 15, 2017
This company did not treat people fairly and with respect. They clearly had favorites. They did not care about how their clients treated their employees.
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Awful
Claims Examiner (Former Employee) –  Portland, ORMay 14, 2017
By far the worst company I have ever had the " privilege" to work for...That all I have to say - stay away if other options available..
...... .... ... .....
Pros
401 K matching program 4% - not bad
Cons
everything else
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Great place to work.
Claims Assistant (Former Employee) –  Phoenix, AZMay 11, 2017
Employees have chances to train and grow in the company. Various positions from Intake of Claim Calls to processing claims. Lots of phone communications with Clients.
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Good workplace for experienced professionals
Claims Examiner (Former Employee) –  Phoenix, AZMay 10, 2017
Matrix is a good insurance company, but not recommended for individuals just starting their professional careers. The workplace culture is one that encourages a lot of independence and is not heavy on a set training schedule. The team there is great and felt like each person was ready and willing to assist one another. Anytime someone was behind or out of the office nobody hesitated to help. I have worked for a few insurance companies over the last 10 years and this was definitely the best experience I have had.
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Productive work environment with diverse culture
Nurse Case Manager (Current Employee) –  Phoenix, AZApril 27, 2017
Good company providing environment of growth, discussion with Medical Director in handling cases that are difficult, open feedback provided to the Vice President of the company every other week, encourages verbalization of concerns for the betterment of work.
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Micromanagement and Toxic work Culture
Claims Examiner (Former Employee) –  Phoenix, AZMarch 10, 2017
Incompetent training, Favoritism, Lies, Top Heavy Corporate structure, No procedure adhesion, Gossiping and quid pro quo. If you don't mind these things go right ahead and apply. If not run for the hills.
Pros
Pay
Cons
The Company
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Never again
Integrated Claims Examiner (Former Employee) –  Phoenix, AZFebruary 6, 2017
Thanks to Matrix, I will always aspire to do more research into my employers. This is a terrible unethical company. They will work you to death and throw you out the door at any time.
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Great company, Not much room for growth
Claims Examiner II (Former Employee) –  Hawthorne, NYJanuary 23, 2017
Matrix is a growing company but as much as it grows there isn't much room for career advancement. People are pretty much in the same position for years on years.
Pros
Work life balance
Cons
No growth, busy
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Management involvement is lacking
Examiner (Former Employee) –  Phoenix, AZJanuary 18, 2017
Great clients and claimants to work with. Unfortunately, management sill needs to embrace work-life balance, and making employees feel valued with the resources that are available (for example remote employment, pay increases on regular basis). Also, process improvement ideas presented by senior examiners, should be encouraged and implemented more often to further improve the customer experience for our clients.
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Okay place to work, but not great.
Mailroom Supervisor (Former Employee) –  Phoenix, AZJanuary 3, 2017
It was a job. Not a place I would want to work or advance in for my career. The manager of my branch was HORRIBLE to work with. I didn't know anyone who loved working there. But, it could have been worse.
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Productive
Intake Coordinator (Former Employee) –  Phoenix, AZ 85029December 15, 2016
I learned how to process claims from multiple aspects,My Co-workers were amazing, I enjoyed everything but the Merritt increase.
Pros
Flexible OT
Cons
Bad raises
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Claims representative
Claims processor (Former Employee) –  Phoenix, AZOctober 3, 2016
• Analyzed, approved or denied disability claims for contestable and non-contestable cases
• Determined eligibility under federal and state requirements for leaves submitted
• Communicated approvals, denials, leave extensions, return to work plans and other important information regarding the leave to the employee and client
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Decent place to work
Integrated Claims Examiner (STD/LOA) (Current Employee) –  Hawthorne, NYSeptember 23, 2016
Typical day includes answering phones, processing claims and reaching out to HR and physician offices. Multiple tasks should equate higher pay but it doesn't. Opportunity to work from home which is a plus. Most enjoyable part is the autonomy of the company - no micromanaging.
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Great People/Poor Management
Disability Claims Examiner (Current Employee) –  Phoenix, AZAugust 17, 2016
The expectation of an examiner is too high without a whole lot of pay-off.The turnover rate is very high and work/life balance is non-existent.
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Overall rating

3.0
Based on 69 reviews
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Ratings by category

Work/Life Balance
2.8
Compensation/Benefits
3.3
Job Security/Advancement
2.7
Management
2.6
Culture
2.8

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