Stressful and too strict about time off
Customer Service Representative (Current Employee) – Wilmot, WI – November 17, 2017
As a seasonal employee in the call center, you must be willing to give up the ability to request time off, be okay with a strict point system for sick days (we only get the liberty to be sick during 2 scheduled shifts in a 2.5 month period), like to get yelled at by people who let themselves get angry over toys, know when you're going to work a week in advance tops which makes it near impossible to schedule any kinds of appointments, accept compensation that is below industry standards, and not have your availability or working hour preferences taken into account when you're scheduled. Seriously I don't even know why they asked. If I could do it over again, I would have looked elsewhere for employment. And often I feel like I'm scamming old ladies into buying more than they need with the mandatory "soft sells" we have to make with no commission. Usually there's no time between calls whatsoever to even take a sip of water but best believe if they've over scheduled that you can be sent home with no warning and no compensation.
On Thursdays they give you popcorn on your break.
No benefits, bad hours, bad scheduling, don't listen to your availability.