Mattersight’s mission is simple. We help brands have better chemistry with their customers.
Using a suite of innovative personality-based products, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs.
Mattersight’s patented stack of SaaS products has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, Technology, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Forrester Consulting documents the average return on investment for these organizations to be in excess of 300%. – less