Mattress Firm Employer Reviews

No work-life balance. No flexibility. Poor upper management. Poor bonus structure.

The hours are terrible here you work every holiday except Christmas day and Thanksgiving Day you also work every weekend unless you take a personal or vacation day, and your hours are 10-8 or longer on holidays so say goodbye to your personal and family life. The managers are good for the most part but don't expect them to give you a lot of help unless – more... they like you. The people who work there are great when you get a chance to work with other people. It is a sales job even though they call you manager, if you aren't making sales they will let you go. Oh and you can't leave the store to get lunch – less

learned a lot of things when dealing with customer service. Also learned a lot of new programs.

sold mattresses and increase sales. went through great training in sales and self development

Great company to work for and very young. If you like sales you would like this company and it has opportunity.

It was pretty simple day to day. Just sell mattresses by evaluating customers needs and budget. I learned how important it is to have the correct mattress for you. The management was excellent and very supportive. The co-workers were excellent as well. The hardest part of the job was working at a store all by yourself sometimes not having one customer – more... all day. The best part of the job was actually helping make an impact in someones life. – less

A typical day at this job was to open the store, count the inventory, and to provide best customer service to customer.

Forget about having a life if you work for Mattress Firm. 50-60 hours a week, depending on holiday extended hours and meetings. I know coworkers who only get to see their kids in the morning. Forget about being home for dinner or bedtime.You'll work all weekends with no scheduled lunch or dinner breaks. Commission is hard to come by if you are in a – more... store with low traffic--and they'll penalize you for it.
The worst is the playing favorites...this is a good ol' boys club, so if you're a woman, you won't advance very far. – less

We opened the store at 10am and locked the doors at sometimes 9:30pm. Most of the stores were run by one person so there were no breaks, lunch hours, or shifts. The job required long hours and working all weekends and holidays. The hours were not so much the hard part, but the wait time in between customers. I learned all about the mattress industry – more... and some of my best sales mentors worked there. I would recommend working there if you can put in the time. – less

Cleaning store and getting every thing ready for the day,checking on shipments , deliveries and making sure that all was good to go.
Moving Mattress around in front and back. stocking them.
Loved meeting new people every day every one is so different than one another.

all around good work enviornment. Only set back is the long hours and no weekends off

opened and closed store, responsible for all aspects of customer service and sales

A growing company that offers great policies. Great opportunity for me to learn Sales from some great trainers. Hardest part of the job was all the down time.

A typical day at Mattress Firm would consist of managing the store and assisting the needs of clients on a one on one basis. There was an extensive training to prepare the employees with all things necessary to know and understand the industry, products, and customer relations. Co-workers were competitive like a commissioned environment, yet the pay – more... was draw and incentive based to relieve the stress and pressure that a commissioned only environment usually creates. This promoted a more team spirit were more experienced employees aided in the development of new employees. There were not any major difficulties to mention. The most enjoyable part of the job was being a part of a company in the middle of such rapid growth and expansion. – less

I really enjoyed my time working here. I was hired pretty much right out of college and got put on a management track. The starting pay was fantastic, but not common to most areas. My co-workers were wonderful, and I still speak with many of my former managers, despite being away from the company for over 1 year.

The hardest part of the job was the – more... hours. 10am to 11pm on every day except Saturday. I've heard of much worse, but still, takes its toll after a few years.

I was very happy overall working for this company despite the hours. I will say that like any company, your experience will vary depending on your management.

They provided top notch training in field, and sometimes, you really got to feel like you made a difference.

The company is working on promoting their culture, and does fundraising for pancreatic cancer research. When one of their own was effected (a friend of mine) they recently have gone all out to take care of him. – less

As a Manager on Duty, I am responsible for the day to day management of one of Mattress Firm's showrooms. Daily upkeep, all sales activities, product on hand ordering, Point of Purchase materials and advertising, and providing exceptional customer service. As the Inventory Control Manager for the Central Orlando District, I am responsible for managing – more... inventory over 12 stores. Ordering in new product, loss prevention, and maintaing acceptable levels of inventory on hand to be able to meet the needs of our customers. – less

Mattress Firm is a great company to work for. The amount of training that you go through makes you extremely knowledgeable on the sales floor. Not only are you prepared for any type of customer but you learn how to manage your own store, calculate budgets, and build client and vendor relations. My biggest issue with the company was work/life balance. – more... The schedule can be pretty tough since it is retail. Although you have quite a bit of down time while being in the office during the day, the late hours and dedicating every weekend to being at work is not something that I wanted to continue. – less

Clock in, load up truck, drive around the city delivering mattresses, and assembling them together. Alot of lifting and walking. It really brought the strength out of me. Manager was real down to Earth person and my co-workers were easy to get along with and hard workers. The hardest part of the job is trying to squeeze through tight doorways with a – more... king size mattress. The most enjoyable part is the oppurtunity to meet and greet with diverse amount of people. – less

Decent pay
Easy job, down right boring sometimes
Lots of room for growth, but it will take time.
Really long hours regularly, longer hours on holiday weekends. Hard to maintain family life.

They keep hiring these young college kids who never stay longer than a year most of the time. The company pays well if you sell a lot it's hard when you start you travel every store. Benefits are good be prepared to work 55 hours a week and every weekend and holiday extended hours. Again great pay and good benefits if you can do the hours.