Applied for a job (Former Employee), Does it matter? – September 1, 2013
Pros: national chain, growing
Cons: managers are not knowledgeable of employees skills/no room for improvemnt unless in a sales position
Unfortunately, this retailer seems to hire people based on "who you know". I know it sounds like a rant but it is what it is. If anything I was over qualified for the job and a veteran, but all for not. Good luck if this is the company you want to be associated with.
"Manager in Training" aka retail sales staff (Former Employee), idaho – August 27, 2013
The position that is consistently promoted is NOT the position for which they are seeking employees. After twenty years in sales, marketing, management, I sought a lateral move but found that this position is nothing more than grind hours of standard sales. Very poor compensation while "training" and very little opportunity for advancement. STAY AWAY!!!!
Store Manager and Area Manager (Current Employee), Kansas City, KS – August 23, 2013
You work the typical "sales" hours, which take up your weekends and most holidays. The company does take care of you with benefits, advancement opportunity, and adequate compensation. If you are sales oriented, then this is a good place to work and you have the opportunity to make some good money.
Mattress Firm was an enjoyable workplace which offered many opportunites for advancement. They provide an enjoyable workplace environment.
District Sales Trainer / Store Mgr. / Comp. Mgr. (Former Employee), Decatur, GA – August 21, 2013
Pros: enjoyable workplace environment and working with positive thinking individuals.
Cons: the work hours and extended work hours on every holiday which kept me from being with my family.
I enjoyed working for Mattress Firm, as they are the largest specialty bedding company in the United States. They value customer service is of the most utmost importance to them. I learned how to train and manage sales teams as well as multi task both managing and selling to hit daily/monthly sales budgets. The co-workers were always positive and when – more... they were down it was my job to keep them positive when they weren't making the money they desired. The hardest part of my job was keeping up a large stores inventory while helping each guest that walked through the door. I was also responsible for researching our competitors to see what they were doing better so I could train our employees on how to beat the competition and overcome objections that each guest might have before making their purchase. The most enjoyable part of my job was two fold. The first thing I enjoyed about the job was providing excellent customer service and providing ample information so the guest fekt comfertable about making a purchase. I enjoyed knowing that I had just helped someone to get on their way to a better nights sleep. Secondly i enjoyed working and training new hires on the sales and execution process and then seeing them succeed by applying the knowledge I had given them to help them be successful at their job. – less
Distribution Operations Manager (Former Employee), Greenville, SC – August 18, 2013
4 store 1 warehouse market that grew into an 18 store and distribution center. Routing, delegating, customer service, time sheets, ordering, picking orders, shipping, problem solving. I learned empowerment and motivating others to succeed to become operations managers themselves. We spend so much time together it is like a family. The hardest part of – more... the job for me was learning to delegate and not micromanaging. The most enjoyable part of the job was working with my co workers. – less
Manager On Duty (Current Employee), Cincinnati, OH – August 16, 2013
Pros: easy, good pay, great benefits
Cons: absolutely no work/life balance
You clean and organize your store that day and take care of customers (sales, issues, etc.) for that day. Hardest part of the job is being in an open to close position and losing your whole day every day
District Manager (Current Employee), Charlotte, NC – August 5, 2013
Pros: good experience, improved management skills, learned to adapt to change
Cons: long hours, no assistance, no care for employees
Responsible for the operating management and financial performances of 10 Mattress Firm stores and circa 25 employees focused on customer satisfaction, sales performance and financial results. Create innovative means to motivate and increases sales margins, recruit and train employees, maintain corporate standards and requirements. Coach and manage – more... Area Managers (3) on their store performances while creating a team environment based on open communications, monitor employee performance/ progress every quarter, update daily goals, ensure store deposits are made in a timely manner and create work schedules for employees. Execute as sales leader on the floor transacting with customers personally to demonstrate optimum techniques for sales success. – less
Store Manager / Customer Solution Consultant (Current Employee), Dallas, TX – July 28, 2013
Typical day on the job at Mattress Firm consisted of keeping the store clean and presentable to consumers. Typically would consult with customers several times per day in which you will determine the needs and wants of the guest. Ideally the needs and wants are made and the guest will make a buying decision. Occasionally you will perform a load out – more... (customer taking product with them instead of delivery). – less
Store/Assistant Manager (Current Employee), Charlotte, NC – June 16, 2013
Pros: the pay
Cons: lack of free time/ family life
A typical day at work includes watching training videos when we aren't assisting guests. I've learned how to overcome objections and ask for the business. For the most part many of the coworkers are easy to work with. The hardest part of the job is waiting to see a guest all day and ensuring that you make the most of it and sell them a bed. The most – more... enjoyable part of the job is that we are quite involed with in the comunity and that we have serval food drive and donation drive to help serval charities for the surrounding counties. – less
Long hours, no weekends off, and little reward. If you enjoy not being able to spend time with your family, management that doesnt deliver and being constatantly given busy work then this is the job for you.
Store Manager (Former Employee), Austell, GA – June 10, 2013
Pros: none come to mind
Cons: pay and travel where disproportionate
Mattress Firm is not a place I would recommend to work, you begin work as a MOD or Manager On Duty and you travel extensively within your district to work different stores. Never the same store two days in a row.
Typical work days are 10 to 12 hours and the commission against draw pay is not enough to compensate for all of the overtime and travel they – more... expect of their entry level employees.
The stores that you have the most opportunity to sell are kept for only management and top earning employees.
Zero support from management and a lack of training and guidance made this a very un-enjoyable period of my career. – less
Mattress Firm is a great company to work for! Friendly hardworking co-workers made a comfortable and pleasing work environment.
Store Manager/ Sales Representative (Current Employee), St. Louis, MO – June 7, 2013
A typical day at Mattress Firm involved managing a million dollar store, which included calculating and meeting budgets, while also maintaining client accounts and report. I have learned how to work with different types of customers and help them leave the store happier than when they came in. Managing large client accounts, learning vast product information, – more... and staying on top of breakthrough sales techniques were a few things I had to learn and master quickly. More importantly, learning to transfer my product and sales knowledge to the customers efficiently helped in my success with this company. My knowledge and skills were polished with constant training from a great management group. Weekly training sessions with vendors, sales experts, and corporate is a key way management keeps everybody at their best. With a friendly work environment, the sale teams and managers were able to form lasting bonds. This allowed for a very enjoyable job atmosphere. But the best and most pleasing part of my job was closing a large deal with a happy customer. – less
Mk Contracting + delivery (Former Employee), West Chester, OH – June 6, 2013
i learned better people skills working with mattress firm, the management was alright, the co-workers i had was great, easy to get along with, hard part about it was lifting some heavy mattresses, the best part was we got paid by delivery and not hourly.