Host/ Busboy/ Line Cook/ Dish/ Carry-Out/ Expo (Former Employee) – Dublin, OH – March 8, 2017
I didn't really have typical days at this restaurant because I did a lot of different jobs. I would float around when needed doing various tasks. I learned a lot about customer satisfaction and about the restaurant industry in general. This was one of my first jobs so I learned a lot about the real world work environment as well. The workplace culture was fun, but could get very stressful on busy nights. The hardest part of the job was learning how to deal with upset customers in an appropriate manner. The most enjoyable part of this job was learning all about the restaurant business.
Friendly staff, willing to work with busy schedules
Server (Current Employee) – Cincinnati, OH – March 6, 2017
I have been with this company since 2011. It was my first job and I have been dedicated to doing better every day. I have worked here through high school and college. Management has worked with my busy schedule and enabled me to work the desired shifts.
Staff is friendly and works as a team. I learned about leadership, being one of the longest working employees there. I have gained an understanding of the management process and will help managers with their duties.
I have gathered an excellent understanding in customer service. I am able to maintain a positive and friendly attitude even in the hardest, most high pressure times. I have learned how to effectively communicate and satisfy customers needs with innovative ideas and quick problem solving.
The most rewarding part of the business is gaining regulars who get to know you and make connections with you. Satisfying customers, and knowing you are making a difference.
Service Manager (Current Employee) – Livonia, MI – January 26, 2016
Pleasant upbeat place to work every day. Loved working with staff and making sure guests were happy and satisfied with the experience of coming to our restaurant. A typical day was making sure the staff was being friendly to the guests and promoting alcohol sales as well as upselling menu items. Always making sure to do table visits and making sure food came out and tasted properly. The best part of my job was making sure the guest was happy. I learned that keeping the restaurant clean and productive was a cornerstone to running a successful shift. Running contests daily weekly and monthly to drive sales and to keep staff upbeat made my days there very enjoyable. The hardest part of my job was making sure the staff stayed productive and to keep labor costs down to 19% or lover. My co workers were very pleasant people and made working there a fun and enjoyable experience.
Line Cook (Former Employee) – Saint Peters, MO – August 13, 2016
Overall, this has been a wonderful place to work. Great people that became great friends, and excellent management. Towards the end of my run, though, a lot of things were going bad. Plumbing would back up, and KEEP backing up, the line coolers kept breaking down and would not hold the temp, so everything would be shoved in the back or into other people's coolers, you know, simple things that could easily be replaced. Instead, though, they would get worked on, and break down yet again.
Don't get me wrong, though. I really did absolutely enjoy working here. I just thought it was time for me to move on and find out what more I could do in life. I would highly recommend applying, though, if they end up hiring. I wouldn't even hesitate to go back myself.
Server (Former Employee) – Columbus, OH – January 16, 2017
A typical day at work was enjoyable. Had a lot of good friends on the job. Sections were not very large and I did not make as much money here as I have in previous serving jobs. Had some of the worst management I have ever dealt with but all else was alright.
Line Cook (Former Employee) – Evansville, IN – September 22, 2016
PROS- waitresses were very friendly and even brought some water for my pup. Quick to take orders and bring the check. Garden side salad was decent and fresh. They had a fair wine list- not huge but more than just one white and one red.
CONS- Barely any vegetarian options- seriously limited. I think it was the worst chicken tortilla soup I have ever had. I always set my standards low for things like airports but this soup was basically cream and cheese I think with a few little chunks of chicken and some spice. It made me sad but I ate it, trying to convince myself it was alright.
mentor to junior team members (Current Employee) – Pittsburgh, PA – September 16, 2013
I have worked for Max & Erma's for 3 years now, I have seen a variety of typical work days. 1. I open the store, and run a few stations and a section of five tables, the section is large enough to seat up to 30 guests.
2. The day is rather routine, I greet the guests tell them the store promotions, fundraisers, and events that may be coming up. I interact with the guests, pertaining to their work day, what they do, and how my classes are going.
3. The great majority of the guests, like me a lot.
4. I have learned a great deal about how to give the guests exactly what they pay for, and also something unexpected. I give the best service that I can, without going overboard, or making the guests feel uncomfortable.
5. The management could use a little more education in dealing with understanding the flow of business, the guest, food safety, and how to treat people.
6. The majority of my co workers were fun to be around, they have given me a connection as a friend, moreso, than a coworker.
7. The most difficult task about being a server is having to adjust to getting multiple tables of guests at one time.
8. The most enjoyable part of this job was getting the experience, to become more self managing.
Hostess (Former Employee) – Vernon Hills, IL – January 17, 2012
The fast paced environment helped the shift fly by. All employees maintain friendships and many outside activities were enjoyed. We went bowling, dancing and to the movies very often. The management always had your back. Employee reviews were completed every six months and sometimes a raise was given. It's too bad the company went out of business.
The Management team, were the most unproductive team that I have actually worked with.
Server and Trainer (Former Employee) – Pittsburgh, PA – February 9, 2016
At first, working with Max and Erma's was fun, it was always busy; yet, there were too many moments of inconsistency with management. The managers would hardly ever correct or discipline negative behavior, harsh language, harassment or tardiness. These infractions, among others made it very difficult to work. Some of the servers were completing their own surveys to get a coupon for a certain percentage off, stealing gratuity off of tables, and even using the Good Neighbor cards on cash checks to have more gratuity. The management team would ignore this behavior along with other verbal slander that also made it rather difficult to work. I informed the General Manager several times that I would be reporting to corporate what was happening in the restaurant, she told me and I quote. "If you don't like the way I run the store you can find another job." So I did.
A typical day at work could be hectic from beginning to end, or so slow you will catch up on lots of paperwork. I have learned a lot about leadership, and working within the corporate world. My co-workers work hard, yet lack the leader they need. The hardest part of my job is having great ideas, and no authority to implement them; I have so much experience and want to help the business grow, but a lot of people in the company have already given up on it. I love my co-workers, fast-paced excitement, and paperwork-as well as self training.
Hostess/Cashier and Carry-Out (Former Employee) – Sylvania, OH – April 25, 2016
The location I worked at is actually now closed due to problems with management. It had it's busy and slow moments. Co-workers were relatively friendly. The hardest part was that you had to make sure other people were doing their job before you could do yours.
Bartender/server (Former Employee) – Birmingham, MI – May 17, 2016
I loved being in the heart of downtown Birmingham. I loved bartending and serving our guest. We had a sundae tub for the kids which was fun to do with them. I loved when the dream cruise came and we were out there selling our food.