Customer Service Representative (Former Employee) – Boise, ID – November 20, 2017
I was promised a long term position when I was hired and then the center closed down and I was laid off just 6 months after being hired. I found out later that they knew all along that they were only going to keep us temporarily. I think they should have been more upfront in the beginning.
Team Leader (Current Employee) – Rochester, NY – November 18, 2017
The micromanagement started and THE DISREGARD OF THE BEDBUG PROBLEM WE HAVE. It’s really embarrassing and everyday someone finds a bedbug. Very pointless rules. For some reason you can’t stand up. Supervisors and managers will come over and tell you sit down. Some of the managers are pretty decent. But most are very disrespectful and very condescending. For the most part it’s uppermanage VS agents. Poorly trained supervisors that lack common people skills. The pay is pay is pretty decent stating at 14.50$ a dollar more for each promotion you get. Right now I am in the process of looking for a new job. The workplace is filled with corruption from Agents fooling around with supervisors to Very high upper management sleeping with a supervisors daughter. Very wicked place. Even the money cannot seem to keep the people. Very high turnover rate. And it’s NOT DUE TO TERMINATION. But if you are looking for a quick buck and can deal with a negative work environment on top of Bedbugs because I know for a fact they will never get rid of them because they are in denial about it being an infestation this is the place for you.
Customer Service Specialist (Former Employee) – Rochester, NY – November 17, 2017
Maximus was a new call center and I started on the very beginning stages, with that being said...a lots of trial and error. However, if we are representing NYS Healthcare, the benefits to their employees should be far better than what they are contributing, totally UNAFFORDABLE!
IT Technician (Current Employee) – Albany, NY – November 16, 2017
Work with client’s support personnel to resolve issues; assist in tracking help desk calls pertaining to application, networking, and system problems; Work with and escalate problems to corporate support, as needed. communicate via open bridge in efforts with MAXIMUS Corporate Office to escalate matters; update help desk tickets and documentation of problem resolutions; install, modify, run diagnostic programs isolate problems, and determine solutions and repair computer hardware and software; serve as primary interface to business users for all IT support issues.
The company has a purpose but lacks proper direction for success. The program could stand for a little more stability and offer higher pay for the amount of work and level of friction dealt with in the role on a daily basis.
Great place to get a background of Texas Health and Social Services
Customer Service (Current Employee) – Austin, TX – November 15, 2017
Regularly while taking inbound calls I am providing assistance to various HHSC State funded insurance recipients for various reasons. We help with plan changes, appointment scheduling, other state agency referrals for recipients that have serious illnesses or disabilities and those that don't. The hardest part of the job that somebody new to this would need is patience and having a knowledge of cultural and socioeconomic differences. The best part is knowing that you are helpful in getting the hardest thing for the recipient completed and they are hanging up with a weight lifted.