MAXIMUS Employer Reviews

The company itself is an awesome company to work for, the only drawback perhaps, is the clients.

Great working with kids watching them learn and get along with each other.

I was employed here for Eighteen and a Half years. Great place to work, great benefits and very ethnically diverse.

There was never any communication between you and your employer unless you enjoyed the things they did.

A typical day at work is constantly listening to calls retrieve from Health and Human Services (HHSC) gathered from call centers from Athens, Edinburg and Midland.

To make sure that Customer Care Representatives are providing the most highest quality customer care.

Management with Quality Assurance and CHIP Program Technicians are great to work with.

always on the move, Good learning new thing. Great Management.

A typical day working at Maximus is very busy. I've learned how to take numerous calls at once on switchboard phones which as the hardest part of the job. My co-workers we're the best, they made my job fun while still getting work done. Management was also very great & very easy to work with.

I handle a case load of 60 to 80 cases (or clients). I am responsible for ensuring that all of my clients follow the protocol of the Welfare to Work program. Because this region of the company is not meeting contractual standards, management has been uping the amount of paperwork required of case managers. Case Managers turn in weekly and monthly statistical – more...  reports, on top of meeting with clients on a daily basis. I say that the environment is 'fluid' because it is always changing. Case Managers are always quitting or getting fired and more people are being hired on. I am fairly certain that all of my coworkers are looking for other jobs, like I am. – less

As a CSR, I gained great customer service skills. The work was easy, pay was okay. The big down side was that the position was temporary and there was no guarantee of being hired permanent. I always made sure my cliets understood everything, answered any questions they had.

In charge of performance and data entry for over 80 employee's. Also supervised their individual performance, made management decisions. Also in charge of reviewing cases that come through the call center. We review them for mistakes made by HHSC, we summarize the impact to the client's and send back to HHSC for escalation and review.

A typical day at work would be answering the phones assiting customers by giving them the inforamtion necessary. What i learned there was to always have a posotive attitude wtih the customers no matter what may be going on within the workplace. My co-workers were awesome. The hardest part of the job was mainting a posotive out look on how the company – more...  was ran. the most enjoyable part of the day was knowing that i helped a customer in need. – less

This a very productive work envoriment the employee's ther are very nice

it was a fairly new company i worked thru temp service it was a very good work experience loved working with others paying bills for those who payed for services

Typical day is 9-11 hours. Learned a lot about government programs and the day to day impact on the lives of our clients. Management allows for personal growth and welcome suggestions. The work environment is that of collaboration and team building. The hardest part of the job is making sure that all players get the same information. The most enjoyable – more...  part of the job is knowing that you are doing something that impacts the clients in a positive way. – less

I like my Team and my Supervisor is very professional, the only down fault is that is Temporary Position

MAXIMUS motto is Helping GovermentServe the People and they lived up to this motto and more. Employees are treated like family and are loved and treated well. Management is kind, repectful, knowledgeable and just a wonderful place to work.

worked with a good crew and the hours were good. lots to learn and it does become repetitious. good support from peers and some upper management. very difficult to get promoted. some people have been there for over 10-15 yrs and are barely being able to move up to the next level. there does seem to be a lot of favoritism.

It's a great company to work with. You learn a lot there is to learn when working for a call center. Maximus has great core values as far as the customer is always right. Great customer service skills they teach you during training. They over flow you with information during training but once on the floor, it's a peice of cake. Very easy going environment – more...  and great way to meet new people – less

great place to learn and become educated in the state health insurance and surrounding fields.

I enjoyed working for the company learned alot about child support. Good for advancement within