Working as a Tier I support representative for McAfee. I currently support product lines including but not limited to EPO, VSE, Virex, Netshield for Netware, Virusscan Thin Client, HIP, Rogue System Sensor, and other products within those specific lines. During this time, I have become a leader to my peers in knowledge and also in workflow. I have taken part in several initiatives to help improve processes within the department as well as have taken it upon myself to help maintain and improve morale and overall happiness of the department and associated departments. I have networked within the support organization and have established working relationship with my peers in Tier I as well as in other groups including Platinum tier II and tier III, Perimeter and IPS groups within the same environment. Have most recently transitioned into the Perimeter team and have become a top volume worker within this organization and standout volume call taker with good stats across the board.