COMPUTER SOFTWARE INSTRUCTOR, Chandler, AZ - May 8, 2015
Customer support of dedicated software for the Electrical industry. I learned how to deal with a wide variety of computer problems as well as users with varying levels of computer abilities. Management was more interested in the bottom line than building customer relationships. Small office with only three full-time tech support technicians with some co-workers self-serving in handling the customers rather than fully taking care of the customer's needs. The hardest part of the job was taking care of the customers even though I knew it was creating a negative image of my own actions in relation to company goals. While advancement was not an option unless I wanted to change my status (moving to sales for example), the increase in compensation was slow at best. I really enjoyed doing the company documentation, including all manuals, tutorials and the imbedded help files. Downside was usually unreasonable time constraints when those were even given.