Client Manager - Analytical Model Develop. (Current Employee) – Bethesda, MD – January 27, 2013
The McGraw-Hill Companies is a great place to work, I love the work and life balance especially as a family man. A typical day at work involves me starting the day with a cup of coffee which the company provides, attend to my clients and making sure processing in my department goes smoothly. Have lunch with fellow co-workers where we talk about various topics ranging from best practices to sports. Hardest part of the day is going through various conference calls and I truly enjoy when my clients sends me emails thanking me for assisting them and making their processing go a lot easier.
I nurtured new and existing client relationships, allowing me to align their needs with my company insuring positive growth for all parties, short and long-term. I conceptualized and executed strategies that generated quantifiable results for both my client and company.
Training to grade I-step tests was very poor. Our teachers were not trained very well.
Test Evaluator (Former Employee) – Indianapolis, IN – January 8, 2016
Sat in a large conference room with 250 to 300 computers. Everyone working together. Team leaders were assigned and those were the people we could ask questions or get help. Each test had a read-behind and we were asked periodically to review these. Management was very poor and sometimes not existent. I grade many different state tests during this time. Enjoyed most of the people that I met (most had been former teachers). Hardest part was sitting at the computer for many hours each day.
Benefits were good (pay, insurance, tuition reimbursement) on-site café, good food on-site work out room with showers well-educated co-workers Was my dream job, until they cut 500 employees in one day (not the first time I saw it happen, either)
Customer Service Representative (Former Employee) – Blacklick, OH – December 13, 2015
Gathered pertinent information to create and enter large volume of book orders daily. Interfaced with customers to identify needs, field questions and facilitate book sales. Management was represented with strong leadership and integrity. Co-workers were like family. Hardest part of my job was waiting for opportunity to advance. The most enjoyable part of my job was resolving customer needs/problems within the shortest time frame possible while maintaining constant positive attitude.
Changing a previous negative experience of a customer into a positive experience.
Manager (Former Employee) – USA – December 7, 2015
Typical day...self-managed, deliverable driven, with most enjoyable part of job working with like-minded talented resources and seeing the results of our work make a difference toward achieving company transformation goals.
What I learned...transformation brought out worst in some leaders with the hardest part of the job was getting things done in an ever growing politically toxic environment.
Processing all Domestic building permits for New Commercial Construction/additions and alteration projects and any Residential addition. Researching All International Building projects for all info to be put into our system (Dodge Data) so contractors have everything they need to know, right at their finger tips. The hardest part was trying to find out where the project was located, being there aren't any roads with names in a lot of Third World Countries, so we had to go by Longitude and Latitude which can get confusing. But, it is amazing how unique and detailed all of the construction is all over the world. Working with great people and sharing input on each others projects was amazing. By the end of the day, you felt like you've been to whatever country you worked on all day. It was very interesting and rewarding when you finish a lead with so much info such as Owner, Architect, GC, Etc., with all their contact info, and any other info there is to know about a specific project.
Learned alot about other countries. Very rewarding.